Hotel Cruz del Vado

My wife and I had an amazing experience. For our anniversary, we were received with a bottle of champagne, chocolate-covered strawberries, and a huge bouquet of beautiful flowers. The service was exceptional and very professional. The food was exquisite and the breakfast buffet was delicious and varied. We had the best ever hotel stay. We loved our suite which had a balcony with an amazing view. Everything was exceptional!

We walked into the lovely reception area and were greeted warmly with cold towels and a welcome drink and an upgrade to a lovely suite located looking out to the river. Our suite was lovely, spacious with a cute shared balcony. (Which does mean other people can see into your room) A few improvements required though I thought I’d use the jacuzzi bath but the water was luke warm without adding any cold … the towels - one each are so so tiny as were the bath robes… I’m 5 ft 3 size U.K. 12 and I could hardly get the robe on - my husband could get one arm in and as for the towel couldn’t even get it around his waist….. We had booked in for dinner from the U.K. and upon checking in the chef came to the front desk to tell us they were having a bbq that night… we attended the restaurant and said we’d have a drink first - I ordered an Aperol spritz and I have zero idea what they gave me.. when I queried it they actually knew they’d given me something else and apologised.. they then delivered a small plate with tiny bits of chicken and beef strips and I mean tiny, 4 small pieces of sausage and 4 small pieces of blood sausage - we were perplexed - zero side dishes so we thought they must come soon but no - we asked for some more as they said it was all you could eat - they delivered the exact same again tiny meat strips and again no sides and there was no one about to ask so we ate the little plate of meat then I found someone and he asked if all was ok and I said do they not include sides and he said I can go and get you something. … I said don’t worry now it’s too late ….but eating a small plate of meat with nothing else is not a proper dinner. We tried to order a bottle of Rioja but he cane over with the bottle and said we could only order a glass as it was the last one… Breakfast next morning was a buffet and as we sat down the waiter said we’ve set it up for brunch… there were a few Ecuador lunch dishes, a plate of bread and a plate of salad and a plate of fruit … it just felt like they didn’t know how to run the dining side of things. The location is good and the staff are very nice and try super hard to be accommodating. The hotel is decorated beautifully, the bed was comfortable - such a pity re the dining and silly things like tiny towels and robes and lack of hot water because it could be a very nice hotel. Upon checking out they didn’t charge us for the dinner and drinks which was appreciated as it was a bit of a disaster.

Excellent location, just off the historic center of town. It's above a busy street, but it quieted down at night and we had no problems sleeping. The room was very modern, and our room (an upgraded one) had a balcony with a wonderful view of the city. The staff could not have been friendlier. We had several chats with folks at the front desk. Breakfast is on the top floor with nice views of the city. The homemade breads with breakfast were excellent, as well.

Stayed here for a couple of nights with my family. We were in rooms 1 and 2 on the first floor. Amazing view from the shared balcony. Unfortunately there is a very bright street light outside room which kept my daughter awake. The staff were very understanding and moved them next day to a room on a higher floor which solved the problem. We used the roof terrace bar and restaurant for cocktails at sunset as well as snacks and excellent breakfasts. Very good service with most staff speaking excellent English. I would recommend.

This hotel make an effort to meet needs but as a North American, we were surprised by the absence of a window to the outside and limited air circulation. The room was beautifully appointed and furnished, though small. The bathroom has every convenience and a large shower. The bed was excellent. When we complained about air circulation, they brought an air purifier (which provided limited cooling effect). The breakfasts were excellent and the service at the front desk was considerate and supportive. The location was very convenient and allowed access to many sites. It met our needs for the 3 nights and it allowed us to see the local sites.

Stayed 2 nights in a luxury suite Hotel is located in a beautifully restored mansion near the river in the old town, you can walk easily to the city center and it felt safe. Compared to other city’s, Cuenca is clean ! Design of the hotel and rooms is great and a oasis in the busy city All is very clean Restaurant is on the top floor and offers a great view of the city ! Suite was spacious, good bed and jacuzzi, shower You have a terrace, but you share this with another suite, the is no privacy as you can look into the other your ! Also, every other guest can just walk on the terrace via the hallway ! Not safe and no privacy ! Sitting on the terrace is not the best choice, since there is a busy street below, with constantly a lot if traffic Be aware that a lot of rooms don’t have a outside window, only a door to the hallway ! It was a great stay, but the main problem is the restaurant ! Not the food, but the organisation needs lots of improvement Service is slow , even at times when there only a few guests. The do the washing of the plates behind the bar, so you see and hear that ! Food comes by elevator from the basement and the waiters don’t always notice that, so more de.ay and cool food ! On the first night, there was a group of noisy french, around 20 pers They got all the attention from the waiters and we were forgotten and got cool food after a long time ! Staff realised the problem and did not charge for the meal Still, in such beautiful boutique hotel, they should not allow these groups, or place them in a separate room ! Still we would stay here again and hope the restaurant service has improved