Coco Reef Resort & Spa

I visited with my wife and 2 year old. The sheltered beach at the hotel was calm enough for my toddler not to be frightened by the sound of the waves, as he was in Storebay. We had a wonderful day at the nearby Being with Horses tour, 15 mins away at Bucccoo and there was even a pony for my toddler to ride. The transport organized by the hotel was on time and courteous. The room was clean with a sea and garden view. The breakfast was excellent with a wide variety of foods. The lunch and dinner menus were a bit limited but still delicious. Staff were friendly and helpful. The hotel qualifies as a major art venue by itself and is beautifully designed. Overall a very good experience, worth the price, which is a bit on the pricey side to be honest.

Our experience at Coco Reef Resort had its share of ups and downs. Despite booking two separate rooms through ******* for my sister and my family, only her reservation was confirmed upon arrival. We were initially told there might not be room for us. Eventually, the hotel found a room for us but initially asked for payment greater than what was originally through ******* - and that I would need to subsequently get a refund from *******. It took a couple of hours and some effort with an ******* agent, but the issue was eventually resolved. ******* sent the payment, and we got the room at the original price. I'd suggest booking directly with the hotel to avoid such complications in the future. However, throughout the crappy situation, the staff remained polite, although I would have preferred the problem to be handled more expeditiously. The hotel is quite dated, but our stay had many positive aspects. The resort's proximity to the airport was convenient, especially since we didn't have to worry about transporting car seats for the kids. The quality and variety of the food at the resort was excellent, and the beach area was simply stunning. The sandy shoreline was shaded by coconut trees, offering relief from the sun's heat. The calm waters of the lagoon-like beach were perfect for the kids, as there were no waves to contend with. Additionally, we appreciated the complimentary use of kayaks / paddle boards. Booking issues aside, we enjoyed our stay at Coco Reef Resort.

DO NOT STAY HERE. You will get the Old Plantation Vibe. The matching floral prints ont the lap shades, bedspreads... will make you nauseous. This is the most DATED, old ran down property I have ever experienced. YOU CANNOT TAKE A SHOWER THE WATER PRESSURE IS SO LOW. You literally have to stand close to the wall and try and catch the drips of water coming from the shower. When you go to make complaints the front desk is apparently trained to say they are hearing these things for the first time. After I was told they have no idea about the shower, another guest came to the front desk and stated "You'll were supposed to move me since yesterday I have no water pressure in my shower". It smells like mold, the food is horrible. It was so bad we left prior to our departure date. We asked for some of our money back and they refused. Do yourself a favor do not visit this run down property. If you have any standards this is not the place to be. Let me make mention that although the workers appear to be working on a PLANTATION, the staff were mostly pleasant even working in such a horrible environment. Do yourself a favor do not go here. They need to take some money and update this hotel because it is ridiculous in 2024 they are still living in the early 1900's. Plantations are OVER.

I have been staying at Coco Reef for over a decade now. I have always loved the place, and have a good relationship with the staff. However the place is simply getting old and, more importantly, tired. They really need to do a refurbishment of the rooms and facilities. One only gets a single key for each room, which is quite inconvenient when there are two people staying in the room. The Television is positively ancient, the WiFi anywhere but in the lobby is unreliable and weak (They say that they only guarantee WiFi in the lobby! Really? In 2024?) and the restaurants have the same menu they did in 2008. The staff is always friendly and I enjoy the breakfast buffet every morning (included ont he room price), but otherwise almost never eat at the main restaurant, preferring to venture out onto the street and search for something to eat (lots of choices out there, and while it may seem a bit rough, it is actually quite safe and accommodating). The price of food at the main restaurant is quite high for the quality - I have never been on the all inclusive plan since the thought of being captive to the very limited choice does not appeal to me at all. There are much better restaurants all around, lower prices, better food, and, importantly, some variety. So, overall, I have a soft spot for Coco Reef, but unless they get a solid refresh in the next little while I will certainly start to look for other options. Having said that, if you need somewhere reliable and safe, stay here

Property is dated, needs some updating. The shower was clogged. Didn’t like the room that we got. I have stayed at Coco Reef a few times, but was a little disappointed with the accommodations!

Very limited on vegetarian options.

All of the above. The New Year’s party was great. It was especially nice to have service while sitting on the beach during the day. The staff were all friendly polite and informed. Great stay.

The best is the staff...very nice people. The price in my opinion is too much for the amenities and conditions

We’ve been here multiple times and always enjoy the experience. Quiet, clean and perfect for getting away from life’s stress