Gastnutzer
1. Juli 2024
We are from Nova Soctia and in early May 2024 took our first long-awaited trip to Newfoundland. The entire trip was amazing - simply beautiful and rugged country side and vistas, the friendly reception, accommodating reaction from so many people given that many facilities had not yet opened for the season. Our only dark spot was with the Anchor Inn in Twillingate. We booked for 2 nights and within an hour of arriving, received a call that required us to return to St. John's the next day. We told the desk immediately to give them a chance to re-book the room and we were shocked when we were told on leaving their cancellation policy is a minimum of 72 hours notice and we would have to pay for both nights. Given the time of the year and the fact that we let them know immediately, we felt, the cancellation policy aside, this should have been waved. (in full transparency, we were offered a credit for a future stay which will never happen). We told the cleaning staff we were leaving and know that they made up the room ready to rebook. When we checked later in the day, there was no vacancy, indicating that, in the end, the Anchor Inn got paid twice for that night. Not exactly in the Newfoundland spirit and a disappointing end to our trip.
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