The George Hotel

Visited for a coffee , it was out of a machine but tasted awful . I took it back they bought me another still the same . I said I would have another drink & still ending up charging me for that . The member of staff said it was the milk , it truly wasn’t even drinkable . Wasn’t a friendly pub . The staff are always outside smoking & no welcome smile .Wont be returning .

This is the worst hotel experience I’ve had and the worst customer service I have ever received. The manager of this so called ‘friendly place to stay’ was rude, aggressive and utterly abusive when challenged on a lack of breakfast, which I will add, states clearly on the booking page is included, despite filling in a form on Christmas Eve to order breakfast on Boxing Day morning. There were several of us left waiting outside in the cold with no breakfast in sight, the poor cleaner dealt with us whilst the lazy manager took over 45 minutes to come to speak to us; but when he finally did arrive it wasn’t a case of speaking to us all to apologise it was more of being utterly aggressive and confrontational from the start, refusing to address the situation at hand, blaming everyone else but himself for an obvious lack of service and poor communication with other staff members to make sure they we all present to have in place the preordered breakfast service many of us booked for, were expecting and paid for. I am utterly appalled at the shocking attitude and childish ranting behaviour of the so called manager of the place, and it was totally unacceptable on any level. These people should not be allowed to continue to run this establishment otherwise they will drive it into the ground, we will never ever visit this place again to either stay or to buy a drink from here and have told others we know in the area to avoid the place like the plague. I advise anyone thinking about staying here to avoid at all costs, unless you like poor service and a ranting abusive, childish man who allegedly runs the place.

A lovely Hotel in the centre of Crewkerne The new managers are lovely hard working and are turning this historic hotel into a very welcoming place well done Danny and Gemma !! fantastic food great atmosphere All the staff are fantastic Fantastic food and Sunday roast

Staff were friendly and efficient enough and the food was good but basic with a limited men and nothing to stretch the chef’s capability. The bedroom was comfortable and clean, however the very noisy fan in the bathroom didn’t switch off which made for a disturbed night’s sleep.

Very helpful and friendly staff but rooms a bit tired…… cosy and warm though & breakfast was pretty good. Cannot access directly from outside. Parking was okay & hotel is very centrally located. Crewkerne is a very pretty hub & we enjoyed our stay.

This time last week I was dining in fine style at the George Hotel thanks to the kindness and generosity of general manager Lisa. I was staying in Crewkerne for a couple of days and had called in the day before to ask about booking a table to eat there that night. The dining room certainly looked very comfortable and inviting! Lisa explained that due to a staffing shortage she couldn’t open the kitchen that night, but she kindly offered me a table for the following night ( last Thursday September 26th) and showed me the menu, which offered a variety of delicious and more than reasonably priced dishes. I had no hesitation in choosing lamb shank there and then! On arrival Lisa ( and was it Jake behind the bar? ) told me it would just be me in the dining room that night, and she went out of her way to give me the VIP dining experience you’re lucky to enjoy once in a blue moon! Lisa cooked the meal for me herself and it was absolutely delicious. She was also the friendliest dining companion! Lisa you’re a star. Thanks so much for all the trouble you took in looking after this solo traveller. If this is the standard of service guests at the George Hotel can expect I will have no hesitation in staying there on a future visit to Crewkerne.