Gastnutzer
23. Mai 2025
Really nice hotel, beautiful old building. lots of attention to details like coffee pod machine in room, complimentary bottles of water etc. Was going to give 5 stars but was stitch up for service charge in the restaurant. Was told by reception that we didn't need to book dinner, so we came down at 6pm wanting to eat at 7pm to be told by the waiter that the restaurant was busy and they will try and fit us in. After drinks we came back at 7 and we were squeezed in to a half full restaurant. We then sat with our menus in front of us for 20min waiting to order, the staff only realised we were there when a waiter brought someone elses food to our table, I pointed out that we were still waiting to order. The rest of the meal went fine, great food, nice wine, bit pricey. I woke in the night and it occured that our restaurant bill was high, when I checked the recipt in the morning I found we'd been stitched up for a 10% service charge. This infuriates me, where else are you expected to pay extra for someone to do their job. Of course there's the get out clause "ask to have it removed" on the recipt, but I'm sure they rely on most people not noticing until too late or too embarassed to ask. I feel cheated and will not be returning.
Übersetzen