Borgo Cozzana

Well you are in Puglia. So that's excellent. But don't stay here if you want to do anything other than stay by the pool - which is glorious. And the gardens are lovely, but after that YOU ARE ON YOUR OWN. No Service. Breakfast is very dull and unhealthy. Room nothing special. And at check out surprise charges, which I believe were to clean the room (but the cleaners just came as normal every day). It's a long way from the city of Monopoli, so you need transport.

Buyer beware. Not a fan. We had a disaster of a stay - and I do not understand the excellent reviews. Anything that could, did, go wrong from the first moments in reception to the checkout. The room we booked - and paid a fortune for - was not given to us. Followup was ignored. Service non existent. Mystery charges at check out. Grounds are lovely - very well kept.

Got to site mid afternoon to be met by a lovely receptionist who’s checked us in and they provided us with a tour. Our studio was great, though could have done with more space to hang/store our clothes. Breakfast was quite an adventure- all home produce, each dish nicer than the next. Also enjoyed my banter with the owner each morning - had no idea what he was saying to me most of the time, but he always had a smile on his face. If I was to have any criticism it would be that the orange juice was not the real deal! Other than that, thoroughly enjoyed our stay at this family run hotel and would recommend to any couple thinking of visiting the area.

This hotel is in excellent location for touring the Osuni Alberabello area. It is about 3miles from Monopoli and Poligano di Mare. The are a couple of restaurants within walking distance serving good quality food. The hotel is excellent! Clean, well laid out and spacious. Staff very helpful and spoke English. We did have a suite which was superb! Only downside was no coffee machine in room. I would definitely go back and recommend it!!

The pool is great. That’s where it ended for us. Upon arrival, we waited 30 minutes to check initially. We were then shown to the smallest room in Italy, when I had booked a suite. Another hour later we were shown to a “studio” which was the only room available. No apology. No refund. I spent several thousand dollars to sleep on a pull out bed for our entire stay. The advertised services do not exist. There is no pool bar. There is a bar code you scan for a mobile number. I scanned it and ordered drinks mid August. I am still waiting for a response. (i’ve been home from the holiday 2 weeks). There is NO CONCIERGE service. They will tell you there is. There will be a hidden code to scam in reception where you can learn about the Mayor and history of the town. That is awesome but not the same as helping you book a cooking class or a boat trip. The property is not in Monopoli, it is many km out of Monopoli (but you will be told it is within the Municipal region of Monopoli). The reception staff do not all speak English. I accept we were in Italy but this motel actively advertises to English speaking travellers and then can not support them. The owner is rude to his staff, witnessed no less than half a dozen times at breakfast. The pool is great. (Just byo drinks). I enjoyed being able to park our car on the grounds. I will never understand how this place rates so highly. 5 star it is not.

We stayed here with family and friends for 6 nights as a planned continuation of a post-wedding celebration. The property was gated, immaculate and the grounds beautifully maintained. Vito and his family and staff were amazing. Vito greeted us every morning, personally taking our coffee, juice and water orders. The location was perfect for our needs. The rooms were roomy and situated for privacy. The pool area was fantastic with more than enough umbrellas and lounge chairs, rest rooms and a shower area. Leaving the hotel was convenient, with short rides to other tourist areas, beach clubs, boat rides, and restaurants, with a few restaurants within walking distance.