Hôtel Courcheneige

What, oh what has happened to a once much cherished hotel. The current directors and management cannot destroy the fact that the Courcheneige is in a great spot on the mountains. As for everything else, they are doing their very best. By no stretch of the imagination is this a 4* hotel experience. My apologies for a long review, but I am not in the habit of posting negative comments, so feel that a proper explanation of events is necessary. Our sorry tale started on the 27th April 2023, when we emailed the hotel directly requesting two rooms for three adults and one child for the week beginning 23rd March 2024. The reply on the 14th May explained that the team were on holiday and would provide us with a quote when they return in August. We finally received a quote on the 25th September for the right number of people, but for just 4 nights starting on 20th March! Having pointed out their error, the hotel replied with a new quote for the right dates, but this time for just two adults and one child. At this point we decided that it might be easier to get the right outcome if we booked through the hotel web site. After some searching, we found the special offer tab – March ski hire and lift pass inclusive weeks - at the bottom of the room type page. This appears to offer two options. Contact the hotel using a form – well you can image our thoughts on that – or via a booking bar across the top. We used the booking bar to reserve two suites and received an email confirmation. As was forcefully pointed out to us on arrival at the hotel, we had already made two schoolboy errors. 1. It seems the contact us form on the page is the only way to obtain the all-inclusive package, in which case why would the booking bar alternative even appear on that tab. 2. We interpreted the ‘half board basis’ of the confirmation as meaning not including lunch – the normal use of the term - not that we had not obtained the ski hire and lift pass, after all we had booked through a tab on the web site that specifically provided that. On arrival at the hotel, we requested our ski hire vouchers – required at the on-site ski shop – and ski passes to be told in no uncertain terms that we had only booked half board and not the all-inclusive package, and that we would have to pay a further 1,800 euros to upgrade. Fortunately, I was able to find an eMail – 25th February – in which I asked the hotel to confirm that “our all-inclusive tariff includes 3-Valleys ski passes and ski hire”, to which the response was “Regarding the All inclusive package, i confirm the 3 valleys skipass and ski hire are included”. At this point, it was surely the hotel’s responsibility to clarify any confusion if they felt there was any, and to correct our booking mistake if they thought that we had made one. Even now the Manager did not concede, saying that the hotel’s response to my question was a generic “if you had booked the all-inclusive package, it would include the passes and equi

The location of the Hotel is outstanding. It could be the best spot in Courchevel 1850 for hotel and Aprés-ski. Unfortunately the hotel policies are not aiming to welcome guests, but to ostentiously maximize short-term profits. The most absurd policy is to charge €10/day per ski if you would rent it from another place (which is 1/3 of the hotel price). If you would bring your own skis they will charge zero. This is ultrageous and illegal (against the very basics of EU competition laws). The hotel is old but well taken care off and the food is good. The wine list is poor and expensive.

As a couple, we stayed at the hotel in early February. Whilst sat outside on the terrace one early afternoon, we tried to order one pizza to share between the two of us as the pizzas are large and we were not that hungry. They refused to serve us only one meal, stating we must buy two dishes. Given we are staying at the hotel and not just passing trade, you would think they would want to satisfy their guests!

The location however is great right on the slopes Food overall was ok but majority of it was raw Pudding was good However this is when things get bad The downstairs ski room was completely flooded which no one seemed to bothered about it The Internet is pretty rubbish had to adjust the antenna’s which made no difference and the cellular signal is pretty rubbish downstairs Heating upstairs is great but be prepared for a sudden shock when you enter your room as it turns the room into an Oven Ended up getting tons of by the bald maintenance guy for messing with his heating even tho downstairs was freezing Be warned the restaurant can get pretty cold so you may want to carry a coat before you go in also you will notice the flood smell downstairs Overall not as impressed could’ve been better :(

A great place to stay, comfortable, good food and delicious cocktails. Harold makes the best drinks. Lovely atmosphere and a happy place with helpful staff. Lunch on the terrace in the sun surrounded by snow covered mountains highly recommended.

I have been coming to Courchevel for many years. As a family, we used to stay at the old Byblos Hotel which we liked a lot. This year my wife and I wanted to make a change and chose this hotel because it was one of the few options left (now I know why…) It took us a while to find the hotel as it does not have a proper entrance. You ring a bell on a large wooden door and a garage door opens and you drive to the actual entrance (weird). Then we passed through labyrinth-like corridors and took an elevator to finally get to the reception… At that point, we’re exhausted and want to rest somewere. The receptionist that greeted us instantly made us feel unwelcome. No smile, cold and short answers as if she is doing us a favor even to take our names down. When I asked checkin time she said 5pm which wast the last straw. She didn’t even offer a solution. When I made it a deal, she reluctantly said she’ll look into it. I had to tell her to be nicer and more welcoming to customers. We were greeted with such an attitude that it took the excitement out of our first day… And the last day. In the morning I call the reception to cancel my ski pass for my last day. Because of the reception’s mistake on taking down the dates, we get into an argument. The receptionist almost told me to shut up on the phone. On that note, I told him that I was coming down. When I came down to the reception, there was the receptionist and the hotel manager waiting. I showed him the pass with the date on it, but they refused that they made a mistake. When the argument got heated, the manager pushed me, got into my face, and told me that this is not my country and that I can take my money and leave now if I dont like it. At that point, I told him to not touch me. I don’t know which I should be more shocked at: the fact that I was racially insulted or that I was pushed by hotel staff. After some time passed, I went down to explain that this attitude is not acceptable and that I have never seen a treatment like that in any hotel I’ve been to. The manager told me to wait as he was chatting with someone. I told him it’s important and he reluctantly came. As I was trying to explain that this whole situation is not ok, he told me that I pulled him away from his ‘very important’ conversation and did not listen to a single word I was saying. He finally turned his back and left cursing. Another shocker. Upon this surreal encounter, I wrote this review which hopefully helps future customers to avoid this hotel, its manager and reception staff. I’ve been to many hotels around the world but never before have I encountered staff like this in my life. Overall nice hotel other then no minibar/coffee or tea in the rooms but the attitude of the manager and the reception staff is not acceptable. They never accepted their mistakes and tried to work out problems. Instead, they blame the customer for their incapability. They stain what this hotel could offer and should not be employed here.