Queens Hotel

I have stayed at this hotel several times over the last 20 years. Each time giving it one more chance, and each time being disappointed once again. This hotel is the epitome of rip-off Ireland, and they coast on their locality. They have ridiculous strict policies designed to catch you out so they can charge you extra money. The staff do this with delight and are rude on the phone, email, and in person. There is no mirror in the bedroom to do your hair and makeup. And there is no plug in the bathroom (this is standard in Europe) to use any kind of hairdryer or device. There is no iron, ironing board, hairdryer, or anything resembling any kind of shelf in the shower on which to put your shampoo bottles. The Queens hotel is conveniently located and that is about the only positive thing you can say about it. Avoid.

We booked two rooms for our group and stayed here for one night on our way to visit the Cliffs of Moher. The hotel is centrally located in town, with two entrances leading to the reception area: one through the coffee shop on the ground floor and another via the side street. After hours, entry is only permitted through the side street door. An elevator inside the coffee shop provides access to the reception on the first floor and is accessible after hours. Upon exiting the elevator at reception, we immediately noticed a musty smell in the hallway. There are several fire doors along the route to the hotel rooms, which may block airflow. Our room, #117, was adjacent to the reception area and faced the main street. It appeared partially updated, featuring a newer bathroom. However, the bathroom door, which was a barn door style, did not close properly, resulting in a lack of privacy. The mattresses were incredibly uncomfortable, sagging, and provided little support. The pillows were flat and hard. The beds and pillows in the second room we booked on the second floor were similarly poor. The only mirror in the hotel was located in the bathroom, and there was no outlet for hair appliances—only one for a shaver, which is typical in Ireland. While there was an outlet in the room that could be used for a hairdryer (not provided by the hotel), the only mirror was in the bathroom, which was a distance away from the outlet. We requested an extension cord, hoping to get closer to the mirror to style our hair. We were told that someone would go downstairs to find one for us, but it never arrived. It was quite challenging to style hair without a mirror! Additionally, there were no hooks available to hang wet towels. The hotel lacked air conditioning, which is not unusual in Ireland or Europe. Despite requesting a fan multiple times at the reception, it never arrived. The room was uncomfortably hot, and while we tried to open the windows for ventilation, it was so noisy that we had to close them again. Even with the windows shut, there was excessive noise from the outdoor patio of the restaurant/bar across the street and traffic. This continued into the early morning hours, around 2:30-3:00 am, making sleep impossible. What truly disappointed us was the lack of customer service. Whenever we asked at reception about our requests for a fan and extension cord, we were repeatedly told that someone would go “downstairs” to look for them and would bring them to our room. Unfortunately, no one ever followed up with us to explain that they were unable to provide either item. At check-out, we expressed our concerns about these issues. We stayed at several hotels throughout Ireland, and every one of them provided fans (some even had air conditioning), mirrors placed near outlets, towel hooks, and earplugs available at locations near noisy pubs or streets. With some updates, such as new mattresses and pillows, the addition of mirrors and towel hooks, provision of fans, r

This place is discusting and should be closed down ,the carpet was sticking to my shoes it was that dirty ,has Clare got health inspectors and if so please give this hotel of horror an inspection

This place is fine until the extremely loud music and half the town of Ennis started partying below our room from 11 pm until 2:45 am. We were notified of street noise and the nightclub after we paid for the room, but nothing could have prepared us for the high volume of that thumping music. I think you can run a hotel or a nightclub, but not both at the same time. Avoid this place at all costs.

I was very pleased with my stay at the Queens Hotel for a 4 days break and I highly reccomend it, for its central position and the included rich breakfast. I was prepared to lower standards for a 3star hotel. The bed was comfortable, the room clean and silent in the midweek, but in the weekend really noisy, due to a discopub at the ground floor (I was told about it at my arrival, to be honest), so, be prepared not to sleep till 2,30 am There wasn't a plug socket in the bathroom and you have to ask the reception for a hairdryer; The television signal was poor.There was nowhere to hang your towels. Shower had a problem with the mixer so the water was really hot . The staff were friendly.

This is supposed to be a 3-star hotel, not sure how. They had no idea which rooms had a walk-in shower as it appears most rooms have the shower inside a bath. As an older traveller, I am not able to step over the bath to take a shower, they also got the booking wrong giving us a double bed not a twin room. After finally getting allocated a room with two beds (1 single, 1 double) and a walk-in shower (room number 117 next to reception), I want to let people know the double bed in that room was one of the worst beds I have ever slept in. It sagged in the middle and I could feel the springs from the mattress sticking into my body. The pillow quality was also very poor. There was nowhere to hang your wet towels nor anywhere to keep your toiletries and the room was extremely tiny. There is no aircon or a fan in the room, so the room was extremely hot in the afternoons and into the night. We did have the window open but the noise from the road traffic meant we got little sleep, not to mention a group of youths parting in the carpark until 3am so also added to the noise and lack of sleep. On departure, I did inform the young girl at reception about the poor quality of the bed, however she seemed to care less. I would not recommend this hotel, stay in the other hotel in the township.