claire w
16. Dezember 2024
This hotel was recommended by our local travel agent, on first impressions the hotel is stunning from the outside, we were checked in and has a room on the 5th floor level with reception. The room was spacious with a large balcony, the bathroom was strange with an open shower with no door, so no privacy, hood job we are a couple! The toilet had a sliding door. The room was cleaned every day but not to a high standard, corners in the bathroom were missed and there was hair behind the door in the toilet when we arrived. We had a standard half board room, so could only use the sunbeds round the "apparently " heated pool and 2 smaller upper areas. We found the different band system strange with separate areas like the upper balcony area with sofas and padded sunbeds only for essencia guests. Let's talk about the food which was definitely not 4 star, the breakfast was nice and plenty to choose from, but the evening was shocking, it was either cold or none left. We ended up eating out and swapping to lunch which you have to get a ticket from reception to change. We had our one meal been standard in "the one" restaurant which you had to book. Basically you get served a main at your table. You could definitely tell how the staff treat the standard people differently, the table next to us had black bands and the waiter couldn't do enough for them, we didn't even get offered deserts just the bill to sign for our drinks. The entertainment we watched a few nights which was definitely catered for the older generation, the abba tribute sounded awful and the acts were on a stage by the pool and felt so far away and there was no atmosphere. It was really poor standard for the hotel, we saw better in the Irish bar around the corner. The hotel itself is beautiful but is let down by the food and entertainment in my opinion.
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