O7 Aloe Corralejo

We arrived day late evening around 9pm to a friendly welcome by Paul and another colleague on the desk. And went to our room aircon was off and room was red hot. Turning it on settling in some bits and went to grab food. Came back it became apparent air con wasn't working went to reception. Was told it should be working someone will be sent and to open a window go back to room to find windows bolted shut . Reception then say to open door came out and acted surprised aircon wasn't working. Maintsince came out unbolted window and brought a fan they told aircon to building was down and they were aware hidden by reception and put in a room with no aircon with a 2 year old bad start. Also side note the door wouldnt lock from inside so literally put a chair infront so id hear if it was opened . Had to contact jet 2 to get a room change the following day as reception completely unhelpful. New room had working aircon we were so relived after a awful night with my son we jumped to move we were also told they were opening another more recent refurbished part of the hotel tomorrow and we can move there the room after we were in we spotted lots that wasn't right general finish maintenance and cleaning wasn't great eg red mould on tile grout in bathroom, shower curtains kept falling down but we were moving so ..... but wait we come ti reception the following day to move and no they have delayed it a extra day so more false information. Day 3 we given keys to look at the new room it was the room from the advert ! Decent looked cleaned and a modern AC unit ok the side part of the hotel was closed over winter it was quieter part of the hotel which is fine. We agreed to move but then told we had to wait was it was ready we went out for the day came back moved things and then went back out came back air con didn't work. At this point we found out aircon was a themed problem for many ppl we could even see they had moved ppl into the first room with all windows wide open so unlikely fixed aircon first. They eventually put a lil portable aircon unit in our room which didn't really work well split on the hose so let hot airbags in and was incredibly noisy speaking to others they had the same. Moving on Pools as mentioned by others were not heated 19 degrees at early evening when they did chemical checks and much colder in the morning boy who turned 3 on holiday loves the water but was shaking after 30 mins in pool everytime bigger kids were ok as a adult i could adjust to it but not good for little ones. Food was a further disappointed its advertised as 2 restaurant 1 buffet and 1 Italian paid extra the Italian never opened and when question reception they said maybe in a week or 2 they didn't sound convincing at all. Buffet wasn't bad but basic id except more variety from a larger hotel but it was ok the issue was looking it as a whole across the week there was so little variety from lunch to dinner and 1 day to the next seeing the same things over and over a

Just returned from another fantastic holiday. It was my 10th visit to this hotel. Remember its 3* . Food and drink is of good quality, But food not always hot,spoke to the new lady manager, sorry can't remember your name ,I think she will deal with this. Some rooms are dated but clean and tidy. The hotel is very clean throughout. All staff a brilliant from management through to all the other members. Can't wait to go back in November

I am astounded that individuals would give a five star review … we are fairly tolerant and resilient people. Our hotel room smells and the shower is dirty, mouldy, and has a broken shower door. We have spoken to reception and jet 2 yet both appear disinterested .. we don’t want anyone to experience this hotel. Hence the review mid holiday … we have the rest of our stay here and then we will chase more carefully in future. There are many lovely places to stay in the beautiful place of Correlejo … we have been visiting this beautiful place for twenty years. Please avoid 7Aloe when you are making your booking. They won’t care if you have a genuine issue

Lovely hotel, no issues what so ever, staff are very friendly and the food is great, had a meal at the italian restaurant last night, it was delicious. Our room, 350 is overlooking the childrens pool, perfect location, balcony is facing the sand dunes and mountains, has sun most of the day. Room is nice, very clean, rooms cleaned every other day, pool areas beautiful and clean, no issues getting a sunbed, main pool is cold but not an issue for us and to be expected for January. The main town and beach are about 15 minuts walk away, leave at the rear of the hotel though. The walk into town and beach is pleasant. There are bars and shops along the way. This is a 3 star hotel and perfectly meets our needs for a last minute winter break, we will be sad to leave and would definitely return.

As we arrived at night we were given a scabby sandwich & old apple from there it was one thing after another our friends room smelt of cigarette smoke were they then had to be moved rooms, 2 lots of other friends had to be moved rooms also due to air conditioning not working and wasn’t even sorted, there was a pool bar closed a restaurant closed no heated pool , Wi-Fi was shocking, only had room so called clean 3 times in 11 days but that was just changing beds no clean at all. The restaurant food was same at dinner & evening wasn’t the best at all. Also one one of the pools left white speckle bits of paint on your skin and swimwear which hasn’t come out off the clothing then to top it of the night before we lefted our friends room got flooded with water from the room above which ruined there suitcases , I pad and water damaged there passports when reception was in formed they wasn’t interested and there response was not our problem. We never saw an easy jet rep the whole time of our holiday somewhere we will not be revisiting again .