Our check-in process on Saturday was wonderful, we even asked if we could check in early which they completely accommodated and we got a crib for our son within an hour of checking it, which was fantastic. The pool was lovely as well. However, when we woke up on Sunday morning, there was a cockroach in the bathroom which scared our son, and when we were packing up to leave, there was another cockroach in the bedroom. We asked to speak to management about the issue and they said that they were not there that day, so we got a business card and emailed twice, called once and left a voice message, we received zero contact in return. So we contacted ********** to intercede on our behalf, they also received no reply whatsoever. This is highly unprofessional and unsanitary.
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