Gastnutzer
4. Februar 2025
Back at home and taking time for this review…….Our experience over all with the hotel facilities, accommodations and location were all excellent and will highly recommended to anyone traveling to Cork. But where the hotel exceeded my expectations was in their staff. Although every interaction we had with hotel was great, I will like to bring up 3 staff members that made the world during our stay. Giselle was the first person we met during our check-in. She met us with the biggest smile and made us feel very welcoming. Unfortunately my husband had a medical emergency during our first night there that required him to go to the hospital. Rodrigo and his coworker ( so sorry I can’t remember her name ) went above and beyond helping us to get an ambulance , making calls , talking to the emergency services to help take my husband to the ER. When the ambulance was no where in sight, Rodrigo went to the street and was able to get us a taxi that took us to the hospital. Next day as my daughter was having breakfast, some how Giselle found out about what was happening to my husband and she went and spoke to my daughter to offer her some words of encouragement and to tell her that if she needed anything that she was there to help. When we returned back to the hotel Giselle met us again with that big smile and she made sure that we were doing ok throughout our stay. I will never forget her kindness towards my family. I will like to thank Giselle, Rodrigo and his co-worker, and the rest of the staff and Residence Inn Cork. Monica Ortiz
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