Gringa-1
12. April 2023
I stayed at this hotel at the end of March for two nights with a group of 15, that a colleague of mine and I put together. Unfortunately we got off to a bad start. I had called the hotel twice before arrival (on the road with our private bus driver) and was checking as to the closest drop-off point to make it easy to transfer to taxis to access the hotel . The hotel is in the historic area and even small buses (20 passenger) are not allowed in the area. I pointed out that we were mostly senior citizens and needed something convenient. the receptionist gave us the location and it agreed with what the driver had surmised. We got in the taxis and they dropped us off at the main entrance to the hotel. Upon entering the large gate we were faced with a flight of about 15 cement steps to reach the hotel lobby. Of course, we had requested hotels that had elevators. It had them to the rooms but not to reach the lobby. When I climbed the stairs (without my bags!) and entered the lobby, I asked the receptionist if they had porterage to help with the bags. Her answer was simply "No", and didn't offer any suggestions or help. 2 of our travelers helped others get the bags up the stairs. Later, we found out that there was another entrance that was street level. The receptionist should have mentioned this during one of my phone calls so that we could tell the taxis where to drop us off. Then, upon check-in, we were told there were only 3 time slots for breakfast and they only had availability at 10AM (some at 9) the next day for our group. We had a tour leaving at 10 AM the next day and they would not accommodate us initially. We were told we could possibly take food to our room (if there was enough left at the 9 AM time slot. In conclusion, we started off with a very unaccommodating attitude from the desk staff. They "softened" up the next day, and in the end the hotel was fine. The rooms were clean, and well appointed for a 3-star hotel. The location is terrific for seeing the historic part of town. Not too far from anything, sights, restaurants. etc.
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