Courtyard Hotels in Coral Springs

Please read - bed bugs! We stayed one night and woke up with bites from bed bugs on my kids and me. The manager apologized and said he was calling Orkin. Cool ...stuff happens. I'm a pretty understanding person. We had to bring ALL of our clothes to a laundry service (over $100 worth of laundry). Then had to purchase rubbing alcohol, laundry bags, etc to prevent bringing them home. They comped the one night..but I was a little irritated because I spent more on rectifying the issue and it was a huge inconvenience. I had to go back to fort Lauderdale the next weekend so the manager said he would ”take care of me” if I went back. I figured I'd give it a chance. They discounted my rate to $80 per night. I asked the manager what would happen if they got into my house, because it's expensive to treat and I didnt think I should have to pay out of pocket for THEIR inconvenience. The manager said he would have to ”confirm” with orkin that the infestation was in fact bed bugs, then we would have to go from there. When I got home, I put all of my bags into my bathroom and continued spraying and treating them. Of course, I found bed bugs outside of the bags the next morning. I emailed the manager immediately and included pictures. The bed bug treatment started at $500. I had to have my pest control company come out twice for treatments. The manager email me back and said that orkin confirmed they had an infestation of bed bugs. When I arrive back at the property the next weekend, he said that they wouldn't be doing anything further to reimburse me for the money I had to spend. Then, I went to give my 5 year old a bath and couldn't get the tub to drain....i thought maybe it was clogged. I looked in the drain and it was straight out of a horror movie . So much hair and trash clogged in the drain. I was disgusted that I actually put my kid in that bathtub. I asked the front desk for them to send housekeeping up to clean it while we were out of the room.... When I went back to the room that evening it was still clogged with hair and trash hanging out of the drain. I ended up cleaning most of it myself. I ended up calling corporate Marriott, as I am a rewards member and I figured that they would be able to help me. Corporate said that they would open an investigate and call me back within 7 business days. This was the end of June and I have heard nothing back. Moral of the story, I ended up spending over $700 to correct their bed bug infestation. And seem to not care. We were there for AAU basketball for my son. It's a shame because we love Marriott but this is a huge turn off. Choice hotels seems to have better customer service and no bugs so we will be staying with them more often.

Find everything you need for your perfect South Florida vacation at the Courtyard Delray Beach. Whether you’ve come to soak up the sun or explore Atlantic Avenue, our hotel in downtown Delray Beach, FL places you amidst all the action. Enjoy our modern hotel accommodations, plus thoughtful amenities including free Wi-Fi and on-site dining. Grab breakfast or dinner and drinks at The Bistro, then treat yourself to a specialty drink at the Starbucks® café. Take a refreshing dip in our rooftop pool and grab a drink at The Reef Bar, Delray’s only rooftop pool bar with panoramic views of the beach. Be sure to maintain your exercise routine at our 24-hour fitness center featuring cardio equipment and free weights. Our private event spaces are ideal for corporate meetings and special occasions in Delray Beach, with flexible setups, custom catering options and AV equipment. Experience all the city has to offer at our well-placed Delray Beach hotel.