Reflections Tower Two

We have been staying at Reflections for many years, never have we had a bad experience until this recent trip in room 803. Arrived to find the previous guests damp smelly bath towels piled up on our kitchen bench. I hastily placed them outside beside the lift bay which is where they remained for the following 2 days. The gas strut on the entry door to the apartment was broken and the door would slam violently, very dangerous if a hand or finger were to get in the way! The water dispenser on the fridge was covered in mold, it was filthy! Hand prints all over the glass in the bathroom. The furniture....wow, please make an effort to update if you want these prices, it resembled a nursing home, a dated recliner couch and the strange table/bench I am not sure what this was, no art work..it was bland..no holiday vibe at all. Fortunately the view was as stunning as always, we did spend most of our time out on the deck, the outdoor furniture could be improved, so much space and only one small table. Not sure if we will take a chance again at Reflections, there are others along the strip that might be worth a try.

Being return guests, we were looking forward to staying at reflections again. The apartment we got, 1504, is one of a few with windows all across the balcony. We discovered that the windows don’t stay open, so the balcony was like an oven with no airflow going into the apartment. We were stunning nobody had told them about this before, as they have been broken for sometime. My mum, who stayed in the apartment next door, tried to open one and the window flew down onto her finger and hit her fingernail, causing a lot of pain and swelling. Had it landed elsewhere on her finger, it could have broken it. So these windows are very dangerous in the broken condition they are in. Maintenance came the next day and drilled nails into each window to hold them open. Also the lamp in the second bedroom was faulty. Maintenance took it away when I mentioned it but we weren’t given a replacement. The bedroom furniture and carpets need replacing in this apartment. Also the furnishings in the living area are dark, so not a coastal vibe, and the decorations are rather random (fake flowers and stones in a cylinder!) The positives: excellent view, and reception and maintenance responded effectively to our requests. Unfortunately they were full so weren’t able to assign us another apartment.

Don’t wast your money. Worst accomodation I’ve ever stayed in! Furniture completely outdated, old and dirty, mould on the door surrounds and blinds, utensils not clean, furnishings lacking, bedding basic at best (mattresses don’t even have valances on them and therefore bare mattress bases are visible throughout the apartment), carpet revolting! Clearly no investment been made to keep up with even basic of standards and cleanliness. Very disappointing! Only positive was the location as opposite the beach and lovely views.

We love the beach views, close location to the beach, great surf spot for swimming, walking areas including to terrific dining options, room layout that’s well equipped too. Suggestions for the unit we stayed in - swap out convention type desk with curtain (so odd) for a more suitable desk; exchange the bulky tallboy in the bedroom for a couple of portable suitcase rack stands; consider swapping the queen size bed for a quality king size bed. Also, if all of the units are furnished and decorated at the owner’s discretion, a more unified, designer approach across them all including the lobby would be hugely beneficial, I believe. In any case, we really enjoyed our stay and plan to return!

Paid $5000 to stay a week here over new years and had a joined booking with another family. My friend was told when she made her final payment our rooms would be close together/ in the same floor but weren’t and “there was nothing they could do about it”. I made my peace with that as we collected our keys by a unwelcoming receptionist thinking hey I’m sure it’s just a short elevator trip to go visit our friends. Well they failed to mention you can’t even access any other floor with your key. Only lobby or swimming pool. Massive downer! But anyway we went to check out our room for the week only to be smacked in the face with the most putrid cat pee smell as soon as we opened the door to our room. It was like there were urine stains in the carpet and the smell just lingered unless you kept all the doors open at all times. Sleeping at night time was particularly disgusting though since I made sure all doors were locked as our kids slept in the room beside the balcony. There weren’t any other rooms available so we reluctantly stayed in that room. The unwelcoming receptionist with long black hair was particularly rude to my shy daughter who politely asked for her the code the restroom one day. She said that rest room is not part of this hotel! In a very abrupt manner. 5 mins later we saw her walk into the toilet herself. That frustrated me. Why was she so rude to my daughter about using the communal restroom and then using herself moments later??? There is no restroom in their lobby which I find weird if you are going to give people a hard time about giving the code to access the communal toilet. In summary I’d say, the room had a lovely view of coolangatta, the apartment smelt vile, I didn’t care for the black oppressive furnishings in a beachside hotel room and the staff were not friendly or welcoming. It’s a great location but I can’t see us ever returning to this hotel again. **If the staff ever get to read this review I think we stayed in room 1509 right beside the lift - the smell in this room really needs addressing if you wish to continue renting this room out.

The view from these apartments are always great - nothing better than looking out over the ocean. Note: the property and the decor is quite aged, especially the carpet. Also, the windows are not soundproof, meaning that weekends you can get allot of noise from happy revellers and car hoons that cruise the esplanade at night.