The Quay Hotel and Spa

Enjoyable but lacking in the luxury expectation We had an enjoyable stay but feel the correspondence regarding booking a table for a meal could have been better, there was never a mention of a bar menu, just a very limited restaurant menu. For the price, we were expecting wonderful but unfortunately it didn’t deliver, very grand looking on arrival but the room was quite bland & missing personality. The robes were threadbare & cheap looking, discovered bundled up in a plastic bag on a shelf, no slippers or vanity pack. The in room coffee etc was cheap & below expectations. Cooked breakfast was wonderful using local produce but the other choices were quite limited. All the staff were very welcoming & friendly, especially Ella who served us drinks & a beautiful cheese board in the small bar area and was very pleasant & attentive. The pool area was nice but the limited time you were allowed use was disappointing, having to pay a further £50 seems excessive. The hotel has all the ingredients for what could be a very luxurious stay but unfortunately some vital little touches were missing for us.

Our 6th stay here with my elderly dad we live it staff are always amazing especially the restaurant staff

The hotel is beautiful clean and comfortable The staff were wonderful We will visit again Thank you

Birthday night away with friends Beautiful estuary views, fantastic, friendly service at reception, in the bar and the restaurant - went as a group of four friends, we all said we would return. Weather was glorious - perfect for sipping champagne on the terrace!

Spa was lovely. Room was a really decent size. Had a couple of treatments which were also very good. Very good breakfast with excellent staff serving. Overall an extensively enjoyable stay. Would go back for sure.

Amazing waterfront dining and relaxing spa The overall finish of the hotel and spa is really great although the rooms are a little dated. The spa was great and had everything you need to relax and unwind, it wasn’t too crowded when I visited at 6pm. The outside eating area overlooking the harbour is stunning and catches the sun all day until sunset. You do need to go up to the bar to order though which takes away from the overall finesse of the experience. Everyone was friendly and helpful. Location ⭐️⭐️⭐️⭐️⭐️ Waterside eating area ⭐️⭐️⭐️⭐️⭐️ Rooms ⭐️⭐️⭐️ Spa ⭐️⭐️⭐️⭐️⭐️