Viola Palace Hotel

Die Sterne entsprechen nicht den Leistungen, angefangen beim Fehlen von Handtüchern im Zimmer bis hin zum sehr wenig abwechslungsreichen Frühstück. Am letzten Tag wurde das Frühstück vor der Rezeption eingenommen, da der Speisesaal unbenutzbar war. Nicht vorhandener Abendessenservice. Für uns war es das zweite Mal in dieser Einrichtung, aber von der letzten Erfahrung bis heute eine schreckliche Veränderung

Ausgezeichnete Lage, um die nahegelegenen Badeorte zu erreichen. Höflichkeit, Freundlichkeit und Hilfsbereitschaft des Personals. Gutes und reichhaltiges Frühstück. Sauberkeit der Räumlichkeiten Hervorragend.

Albergo comodo, situato al confine del paese che ti offre la tranquillità. Vicino al mare.

i liked this hotel it’s a little bit out the way but i liked that everyone there where very friendly especially maria at the front desk she spoke good english and would help you a lot and recommend places to visit she is a great asset to this hotel.

This was awful! It's inaccurately rated and is NOT a B&B and there is NO restaurant. Yet, they claim to have amenities and over charged an outrageous 4* room rate per night but provided no food or dining services, or accommodations. And, worst of all, without my authorization or knowledge, they charged my credit card the full amount of our reservation the day after we had arrived and then refused to refund the money so we couldn't leave and were stuck there. They do not have the amenities or provide services listed on their website, and photos posted are from years ago. Those accommodations DID NOT EXIST and WERE NOT AVAILABLE. It is "false advertisement" and is not an accurate depiction of what actually existed. Here is a list of “lack” of amenities: There was NO TELEPHONE Service and NO working phones in any of the rooms which is a safety hazard. There is NO RESTAURANT; NO wait-staff; NO dining room; NO room service; NO SPA; NO GYM; NO business center; NO balcony or lounge chairs in the rooms; NO outdoor seating, terrace or garden area; mini frig DID NOT WORK; NO water/soda in the mini frig; NO ice machine; NO laundry or dry-cleaning service. The exterior building was dirty, dark, dingy and dilapidated; NO lights on the building at night; NO lighted marquis; the property grounds are un-kept and unappealing; NO manicured landscaping; it's in a deserted area off of a 2-way street; NO accommodations to access the beach; NO activities or entertainment offerings; the lobby had 2 sofas and rooms, beds, TVs and shower stalls were small; they had a few dining tables/chairs in their lobby; NO TV in the lobby; and they had a "cold" set up of a few items for their breakfast-NO hot breakfast, NO fresh fruit, NO brioche, minimum selection of items to choose from, many were packaged crackers, a tort or cake, and they charged 2.50 euro for cappuccinos, which weren't even hot or prepared correctly! And many other people were complaining to staff and at the front desk while we were there. Completely incompetent management and the owner and manager are inept, rude, unprofessional and were not available to discuss all these problems at their hotel. It was supposed to be a special family vacation for our senior citizen parents but instead was an awful experience for our family!

Where do I begin? Most uncomfortable bed I’ve slept on in a long time. They say they have access to wifi but this is only available in the reception and even then it barely works. Every staff member I spoke to (bar one) came across as uninterested and rude. Ignored at breakfast and had to go routing around in draws to find my own cutlery. When I challenged this, the member of staff suggested it was because they were busy with other restaurant customers. Impressive given we were the only people eating then (maybe that should have been our first hint). We were told that after 11:30pm we would need to use a spare key to get back into the hotel. This doesn’t exactly seem safe. After this time, there is nobody in reception and no clear instructions as to how to get a hold of someone in case of an emergency. Again, doesn’t seem very safe. When I went to the staff with my complaints they became standoffish and rude. I asked to speak to a manager and got the reply “we don’t have a manager”. Continually rude and abrasive and at that point we left and chose another hotel. Avoid at all costs

Degrado e sporcizia del giardino esterno, rubinetteria arrugginita, senza asciugacapelli, coperte sporche, letti arrangiati tipo brande militari! Il personale messo lì a caso il titolare un cafone! Porta senza cornice con tutti i cavi elettrici a vista, dal primo piano non si poteva scendere a piedi perché una porta era stata murata, frigo bar sporchissimo, peli nella doccia e potrei continuare a lungo ! Evitate come la peste

Hotel davvero terribile, trovato camera sporca senza luce, la cena molto misera e di pessima qualità. Non lo consiglierei nemmeno al mio peggior nemico. Prezzi troppo alti per il servizio offerto, personale si è lamentato per il trattamento del titolare.

Très bon hôtel propre bien accueilli Personnel au top super sympa Avons passé un bon séjour Je recommande pour visiter la sicile Bien placé près autoroute Merci à eux................ Et à Francesca