Vista Lago di Como

屬於小型酒店，18間客房，前台很小，永遠衹有1個人。5星級的價格，房間大概3-4星級水準，服務大概3星級水平。但我們退房後遺漏了一部手機，酒店發現並主動寫email聯繫我們，我們回覆郵件請他們安排DHL寄回（費用自付），他們處理及時，還是很感謝的。

This hotel and its staff are magnificent. Part of the SLH group our expectations were high and not to be disappointed. We arrived by car from Florence and were greeted by Alberto the hotel concierge/butler who was most welcoming. The room we were given (200) was a Premium King room with a most spacious and beautifully appointed room. The bed was very comfortable and we had a pillow menu to choose a selection to suit. The bathroom was large with a great shower and luxurious bath. We were given many welcome treats and my wife had a birthday for which the hotel gave a beautiful cake and special wishes. The hotel is well positioned to explore the Como area right near the ferry terminal, and easy walk to all of the Como shops and restaurants. We took a tour offered by the hotel to visit Bellano and some of the less common tourist sights, Alberto accompanied us and was our guide and we had a very luxurious chauffeur. We visited the Carozzi cheese factory which was a highlight. We stayed four nights and every moment we were made to feel like important guests. We dined at the Sottovoce restaurant which was definitely worthy of its Michelin star, and the best meal we have had in over 3 weeks of traveling. Would recommend this hotel as 5+ stars Luxe, remembering that it is a small hotel and does not have facilities that might be expected in a large 5* hotel. Would come back to stay if returning to Como. Thanks to all the beautiful staff at Vista Palazzo Lago di Como.

We had a very nice stay overall. The entire staff was wonderful and worked incredibly hard from pre-arrival right up until the last moments to make our stay an enjoyable one. The weather was less than ideal and we had one party member who was recovering from food poisoning; the team was able to help us rearrange our plans to make the most of our stay on the lake despite these challenges, which was great service. A special shout out to Ilaria for her help! On the opportunities side of the ledger, the linens and bath amenities could use an upgrade. Every member of our party found the sheets scratchy and the bath tissue of lower than expected quality at this price point. Also, while the staff really made the stay and the boutique hotel itself was nice generally, the location was only so-so, along a busy road and port with subpar sound-proofing. Our consensus view is that this was a solid four star experience at a solid four star hotel.