Premier Inn Rhuddlan

Lovely lady checked us in , was very welcoming. Shirley is an asset to your company she explained everything about the hotel and restaurant she booked our tables for the restaurant, the room was spotless, service was excellent and I had a very nice stay . Thankyou Shirley

Recently stayed for a family get together. Had a query about an event happening in the local area. The lady behind the desk 'shirley' was really helpful with answering my questions. Great place and team members. I would recommended staying here.

I'm writing this review as one of the individuals at this specific location went above and beyond and provided some of the best customer service I've ever seen. Carl helped me with a booking at a different location when I was visiting from Canada and he reached out directly to his manager to gain assistance in getting a refund from a different location. Carl was kind, friendly and shows he takes pride in his job and wants to exceed the expectations for the every guest. I cannot wait to make a trip to Wales and I know when I make my way through Rhuddlan with my family, we'll be staying at this location because of Carl's incredible customer service.

After a long drive home, I decided to stay overnight at this hotel before heading out on the road again the next morning, I was very tired and grumpy after driving all day. Upon arrival, a receptionist named Carl was at the desk and greeted my family and I with a warm smile which instantly lightened up my dull mood. He asked us to fill some personal information in and then took our payment. When asking if the pub across from the hotel was linked to Premier Inn, Carl informed us that we were able to use our meal deal there and asked if we would like a table booking for both dinner and breakfast which was very helpful. He informed us that our beds were made for us and that our room was on the first floor before letting us go to our room. Entering the room, the room smelt good, and looked extremely clean. We noticed there weren't enough towels, so we went back to reception and asked for another, Carl was quick and efficient in handing one to us. Nothing seemed to be too much for him. We went over to the pub for dinner which was very enjoyable, and not long after finishing, we went back to our room and went to sleep. The bed was comfy, and the room remained warm for us throughout the night. Would happily stay there again if I needed a hotel in North Wales

This hotel represents everything that's good about Premierr Inn. Room was spacious, incredibly quiet and absolutely spotless (as is the rest of the hotel). Have stayed in a few Premier Inns but this was by far the cleanest. Staff were great. Good value for money. We immediately booked again!

Great stay at this premier inn. Beds were very comfy, room nice and clean,staff were helpful. Booked the meal deal at the restaurant great value and nice. food. ……………………………………………………………………………………………. food. ……………………………………………………………………………………………. …….