La Quinta Inn by Wyndham Columbia SE / Fort Jackson

My cousin and I stayed at this hotel while traveling to a funeral. The location was ideal but the accommodations were extremely disappointing. The rooms were dark and dirty. The entire facility was very dated. A majority of the appliances did not work. Signs in the lobby stated that the facility was scheduled for a remodel. The parking area didn't feel safe and it was a long walk to the only operational entrance, especially for a female traveler at night.

Disappointing Experience with Poor Management We are a group of workers who stay regularly at La Quinta, spending over $3,500 a week, but this time was a huge disappointment. When we arrived, the general manager, Biliana, made us wait over an hour to check in. To make matters worse, she was yelling at a new employee, Kathy V, right in front of us—completely unprofessional. After finally checking in, they messed up the company credit cards, causing another long wait after an exhausting day of work. As if that wasn’t enough, they double-booked our room, giving other workers access to our space while we were already inside. Instead of taking responsibility, Biliana blamed the front desk staff for all the issues. It was unfair and uncalled for, especially since the other team members were doing their best. We are extremely disappointed with how this manager treats both customers and her staff. On a positive note, Nida and Kathy are the bright spots in this location. They consistently go above and beyond, showing respect, commitment, and genuine passion for their work. They are truly an asset to La Quinta. Unfortunately, due to this poor management experience, we are considering taking our business elsewhere. I hope corporate re-evaluates who they choose to manage this property.

My boyfriend and I came here for the first time. We came in early because of an early flight and Katherine V was very kind and worked with us so we could get a room as soon as possible. She was polite and had wonderful hospitality. If I could give her 6 starts I would!!!