Comfort Suites Columbia at Harbison

This is a lovely hotel, and I have stayed here multiple times. This last time, however, we had an issue with missing items. Jewelry was unfortunately left in the room and was then suspiciously “just not there” when we asked to have it retrieved and sent to us. This tells me that someone either pocketed the items or threw them away. Either way, there’s some dishonest people working here and that makes me feel like I can’t stay at this location again. Such a shame!

The interior of the lobby and hallways did not smell great & it smelt similarly in the room until I powered the AC on. Also the bathroom floor was sticky.

Staff not friendly. Walked into dark room and had Sponge Bob playing on TV. Thought someone was in my room or possibly in someone else’s room. Also had a spot of blood on my comforter, figured I would just not use it verses dealing with the front desk staff.

The staff was kind but not helpful. The rooms are NOT clean. The pool is horribly maintained. The water was so cloudy. The ad stated the pool was heated but the water was ICE COLD! The breakfast area was clean but not tasty. The coffee tasted as if it was made with filthy smelly water. But the worst was HAVING A LIVE COCKROACH CRAWL ON THE BLANKETS WHILE I WAS IN BED!!!!

The only thing I disliked about it all is that they don’t want you to take your breakfast to the room.

I was wrongfully accused for smoking in my room on a 1 night stay by a very rude and confrontational manger. I loved the chain until this

The hotel was clean and provided a nice continental breakfast that was needed to fit our schedule.

I have stayed at this hotel multiple times but now may not return. This last stay, my daughter unfortunately left some jewelry in the room. When we contacted the property , we were told that nothing had been found, which means that someone either pocketed the items or chose to dispose of them. Either way, they clearly have dishonest people cleaning the rooms and working even in management. What a shame, for a hotel that I’ve enjoyed now to be a place I can’t trust to stay. Beware!

On Thursday April 2nd upon checking out, I ask the young lady at the desk when will I be receiving my deposit back for my room and she stated that the manager needs to check the rooms 1st and that afterwards if everything is good I will receive the refund, I then asked if it was okay that she ask her to go while I was still there because I don’t live in that state so I can get my refund back. So the manager went came back downstairs and then whispered something in the lady ear as I was standing there. The lady at the front desk then stated that she had to go to the room to check saying that the manager smelled smoke. I then said let's go please we both proceeded to go upstairs to the room the lady checked, I said to the lady 1 you’re accusing us of smoking in the room which I booked 2 rooms it was my nieces 10th birthday and 1 I don’t smoke and neither do the kids I had in the rooms smoke so please do not accuse me of that she then stated that oh the manager has a sinus problem so why are you allowing her to check the rooms I ask. I was very upset and highly disappointed that this happened to me because I would never. Next time be more careful with how you treat your customers