Gastnutzer
17. Oktober 2024
Buckle up, this is a long one but honest and true. The room was clean "enough." The beds and bathroom appeared clean except for a few stray hairs in the shower. I did buy cleaner and disinfectant to wipe down the desk, counter and microwave area surfaces that had food remnants and dust on them. After cleaning, I generally maintain cleanliness of the room to avoid any possible cross-contamination from housekeeping when I'll be there for a while. On day 4 of my stay, without having had the room serviced yet during my stay, on my way in, I stopped at the front desk and asked for a couple washcloths. The room had 3 towels when I arrived and I was going to request service for the next day. The front desk associate asked for my room # and looked it up in the computer. She said I should have fresh linens (they service rooms every 3 days) and I informed her that I should not since I had the privacy sign on the door. She went back into the computer tapping away and looking at the screen until I had to ask her if there's a limit on washcloths. She said she'd get me some and continued to engage on the computer. At that point I told her never mind and ended up going to the store to buy washcloths. In passing, on my way to the store, I asked the associate for her name. She provided it, Sherell [sp], and asked me if I wanted her to spell it. I told her no and left. Every day thereafter, I got hostile stares or no greeting and was completely ignored by this staff member. This actually didn't bother me. Fast forward a few days. I decided to relocate and requested a late checkout since I needed more time to pack up. I was told by Miss Sherell when I called the front desk, that the hotel was fully booked and so I couldn't get a late checkout. I asked if I was being told that the room that I was in and not scheduled to checkout of for another few weeks had been booked. I was put on hold and then provided with a 1PM checkout. Ironically, I checked in the app and could've booked 3 rooms in the hotel for the night. Fast forward to checkout time... I'd passed the front desk and saw Miss Sherell sitting behind it on my way out to put my things in my car, however, when I got back to the front desk to actually checkout, a housekeeping staff member was at the desk instead of Miss Sherell. The housekeeping staff offered to check me out because Miss Sherell was in the restroom. Oh, ok. Sure. However, she couldn't check me out. Obviously, not her job. She went off to a little room on the side to let whomever was in there know that she couldn't get me checked out. While I waited some more, someone sent my receipt to the printer at the front. I asked to speak with the manager. I was told the manager wasn't there but the GM was but I should take her card and give her a call later. Uh, ok! I called Bonvoy, had a 15 minute phone conversation before the GM emerged from the back, peeking around the corner and asked if I needed something. Whew chile! I explained my iss
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