Best Western Elyon Colombo Bewertungen

Antwort der Unterkunft: Dear Guest, Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience during your stay with us. It's wonderful to know that you found our hotel ideal for overnight stays while exploring the city and that our staff added to the fun atmosphere. We're delighted that you enjoyed the plentiful breakfast and the superb service provided by our team. The panoramic view from our rooftop bar is indeed phenomenal, and we're glad you had the chance to experience it. We look forward to welcoming you back for another memorable visit! Warm Regards

Antwort der Unterkunft: Dear guest, Thank you for your review and recommendation. It is truly a pleasure to discover that our accommodations, offerings and service had left such an impression on you. As we always strive to improve and fine-tune our service, your words are received with much appreciation that drives our motivation. We are also glad that Sahan was able to assist and ensure a pleasant stay for you. We will be sure to pass on your commendation to him and his team, while we thank you for your patronage and look forward to your next visit.

Antwort der Unterkunft: Dear Mr. Menuka, We're genuinely sorry to hear about the billing discrepancy you experienced during your recent stay at Best Western Colombo. Your comfort and satisfaction are our utmost priorities, and we regret any inconvenience caused. Your feedback is incredibly valuable to us, and we want to assure you that we take concerns like this very seriously. We'd like to clarify that we have two separate menus for room service and restaurant dining, and we apologize for any confusion this may have caused. Rest assured, we will review our billing procedures to ensure such discrepancies are promptly addressed and prevented in the future. We truly appreciate your acknowledgment of the comfort of your room and the efforts of our lobby manager. We understand the frustration this situation may have caused, and we're committed to making it right for you. As a gesture of our sincere apology, we'd like to invite you for a complimentary cup of tea during your next visit to Best Western Colombo. It would be our pleasure to demonstrate our commitment to providing you with a seamless and enjoyable experience. Once again, thank you for bringing this matter to our attention, and we look forward to the opportunity to welcome you back and exceed your expectations in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly. Best Regards