ITC Ratnadipa, a Luxury Collection Hotel, Colombo

Da es ein neues Hotel ist, ist alles ok. Es gibt zu wenige Chinesen hier, weil das Hotel von einem Inder eröffnet wurde und die meisten Gäste Inder sind. Es gibt relativ wenige Weiße. Ich war drei Tage hintereinander dort und war das Essen nicht gewohnt.

Gute Lage, direkt am Meer

My stay at ITC Ratnadipa Sri Lanka from February 20 to 21, 2025, started off perfectly, but was completely ruined by the poor management and questionable practices of the hotel staff. The biggest issue was the payment process, which was confusing and mismanaged. I was charged multiple times, including unauthorized retention charges and additional unexplained transactions. Despite reaching out via email for clarification, I received no response, which only reinforces the feeling of being misled. Additionally, I was forced to pay $90 in cash to a hotel driver without a proper explanation of the charge. The lack of transparency and unwillingness to resolve these concerns made the entire experience feel like a scam rather than a luxury hotel stay. I would not recommend this hotel to anyone who values clear communication, professional service, and honest billing. Avoid this place unless you want to deal with financial headaches and zero customer support.