Best Western Plus Hotels in Cobourg

I will start with the positive the room was clean. That’s it. My family and I reserved a room here back in January and they had listed on multiple websites that they have a pool. In fact when I showed up google was still showing they have a pool. They don’t. We inquired about canceling our stay since that’s a main reason for our family at any hotel. They said it was within the 24 hrs and couldn’t be done without eating the charge. I asked to speak to a manger just to try and no one could get a hold of one. The fact that no one could be gotten a hold of was really strange. The front desk staff was not happy with us at this point and started to get rude. This was a Saturday and we were told no manager was available until Tuesday. This whole situation was a real turn off. The toilet in the room was tilted down and the seat wouldn’t stay up. I’m a dude so this can be a real problem. The security door on the south end of the building closed so slow that anyone who wants to come in could. The last and really worst thing was the lady working the breakfast in the morning. We have a family of 4 and wanted to sit together. We tried moving a table that was in the middle of a walkway to the side so we could all sit at it. She came out and yelled at my wife that no tables could be moved and to take it up with management. (On Tuesday when they get in.) While this was going on I was attempting to make waffles for my kids and she literally stepped on me twice while trying to check supplies around the food area. We also witnessed her pushing people out of the way so she could fill something that really wasn’t empty. Normally I don’t rate things poorly I only rate the good ones, but she was really the final straw. I will never come back and stay at this place again and won’t recommend it to anyone else either.