Atlanta Marriott Northwest at Galleria

The purpose of my trip was to attend a baseball game at The Truist Park. The location proved to be ideal. A brief 13-minute walk with ample guidance from officers ensured a safe pedestrian experience. The hotel lobby was well-appointed and the bar offered exceptional wings and pizza at a reasonable price. However, my stay on the 3rd floor was marred by a rundown and uncomfortably hot hallway. The room was smaller than anticipated and the bathroom lacked a clean appearance and proper ventilation. Unfortunately, I will not be returning due to concerns regarding cleanliness.

Great location, room was lacking TV didn’t work, had to wait for “engineer” to come reset system, made 3 request before someone came up. Then half the wall plugs wouldn’t work. The bed was hard and needed to be replaced. Mini fridge in room would not get cold. The front desk staff was pleasant and helpful. Location was good.

Everything was good unless the shower with poor performance, minimum water flow no pressure water at all

The lobby is nice but the rooms are really run down… entry doors and showers are very old and dated, our drawers in the room wouldn’t close just kept creaking open. It wasn’t the worst we’ve ever seen but definitely wasn’t great. We wouldn’t choose this hotel again. If you just need a place to crash and want to save money, this is an ok option, but I wouldn’t recommend anyone stay here for vacation / leisure.

Nope - Not Going Back The check-in for this experience was terrible. The front desk person was quite disinterested in actually offering any sort of customer "service." In fact, when he couldn't find my reservation he was said, "Are you sure you're not at the Spring Hill?" Then two/three other people came up and he helped them first before proceeding with searching for my reservation. I was so annoyed, it put me in such a bad mood. He eventually found my reservation and realized he had to check a different system to find me. Then he put us in a room that was not fully furnished. It was just a bed and a desk, the chair and side table was missing in the room. It looked like it was put barely put back together after being "renovated." We had to ask for a different room. I was very disappointed again and we asked to get a different room. Again, the front desk person was annoyed with us and reluctantly gave us a new room. The hotel was only 40% full, so it wasn't like there weren't other rooms available. Overall, I would never go back to that hotel with such a bad experience.

The Front Desk employee was not aware of forms of payment online. I had to contact ******* representative in order to get clarification. Didn’t get cleared up until an hour later.