Gastnutzer
17. Juni 2024
I recently stayed at the Wonderland Grande Vista Hotel for three nights and was extremely disappointed with the accommodation, encountering numerous issues such as the lack of a dedicated reception (the nearest being at Wonderland Hotel), no room service, poor soundproofing (with the bed shaking at night due to events), staff not speaking foreign languages, a bathroom with an exterior glass wall offering no privacy, no in-room phone, unfinished building conditions with terrace beams installed incorrectly, unacceptable hygiene (blood in the toilet bowl upon check-in), no electrical outlets in the work area, outlets covered with electrical tape, malfunctioning air conditioning (28 degrees Celsius for two hours), frequent power outages, insufficient toiletries, no bell service, no onsite grooming services, no laundry or ironing services, incorrectly installed furniture, lack of decorative elements, curtains only in the bedroom (leaving the living room and bathroom exposed), only two water glasses provided, no sterile bands on the toilet or bathtub/shower, an unhelpful reception staff, and a falsely advertised jacuzzi that wasn't even connected. Despite the venue offering decent services, the accommodation was far below the standards expected of a 5-star hotel; in my years of travel, I have stayed multiple times at 5-star accommodations, and this does not even qualify as a 4-star.
Übersetzen