Hotel Paradis

This is a 4* hotel. I was greeted with, "Move your car; that space is allocated for a bus. I move one parking space. I am disabled and struggled up the stairs to the reception. The receptionist was on the phone and did not indicate to me. I was allocated a room on the 2st floor. There was a lift. There were no towels in the room. Asking after the advertised swimming pool, I was advised that I must pay extra for that facility. I paid and asked for towels. They never came. After dressing, I went to find the restaurant. I was told the restraint was closed as the Chef was ill that I should walk down the street to a pizza place. It was 9pm and I checked out. I was not charged and found as great hotel 20 min away. How can a 4* hotel take my booking and then tell me the restaurant is closed?

One night (Monday) at Hotel Paradis Cluj Pros: - Clean beds linens and bathroom - Helpful staff in room reservation and calling a cab - Quiet room on third floor even on the street side - Mini fridge in the room with water, beer, carbonated juices etc. - Buffet with tasty breakfast food at restaurant Cons: - Shower above the tub doesn’t have walls and/or curtain - The tub handle for lifting help was loose on the wall and falls when pull it - Open hatch door in the ceiling for pipes visitation, remaining open from a maintenance intervention (I am assuming) - Definitely not 4 stars hotel - Old building with a specific smell - Overpriced hotel compared to the conditions: $98.55 per one night - Not the best color chosen for furniture as they look dirty - The fabric on the bed head with dirty head marks - The wi-fi password was not provided at check in - Breakfast not included in the price and is paid extra - At the breakfast time between 7:00 and 8:00 a long line occurs due to the slow coffee machine.