Name: Rusk House Serviced Apartments
Address: Houston, Vereinigte Staaten
Rating: 9.1

Vereinigte Staaten

New York

Vereinigtes Königreich

London

Houston

San Francisco

Boston

Philadelphia

Mir hat das Hotel gefallen, die Lage ist super praktisch, das Zimmer ist nicht sehr groß, aber gemütlich. Ich habe nicht verstanden, wie die Reinigung durchgeführt wurde, aber es fühlte sich an, als würde sie nicht jeden Tag durchgeführt. Wir wohnten im 5. Stock, aber die Aussicht war gut. Das Hotel hat ein cooles Dach, aber wir haben es erst am letzten Tag erreicht. Ich würde wieder in das Hotel zurückkehren. Das Empfangssystem ist nicht ganz klar; als wir früh auscheckten, war niemand da und es traten einige Schwierigkeiten auf, aber alles wurde später geklärt. Ich empfehle das Hotel

In Midtown Manhattan, wo Grundstücke knapp sind, bin ich bereits sehr zufrieden. Die öffentliche Sicherheit ist sehr gut und das NYPD gibt mir ein großes Sicherheitsgefühl!

Sehr nahe der 9/11 Memorial und mehrere U-Bahn-Stationen. 

Die Zimmergröße war ok - für New York. 
Freies gereinigtes Wasser (mit Flaschen) auf allen Etagen, und ergänzende Kaffee und Tee in der Nähe der Lobby.

Ein negatives Feedback - die Wände sind ziemlich dünn. Ich könnte hören, was der Raum neben der Tür war “auf TV zu sehen” und sie waren auch manchmal laut. 

Abgesehen davon war es ein wirklich guter Aufenthalt.

Die Zimmergröße ist recht geräumig für einen Ort wie New York, wo Land knapp ist, und das Bett ist ein hartes Bett, was in der Tat recht bequem ist. In der Lobby im ersten Stock gibt es kostenlosen Kaffee, aus dem Sie wählen können mehrere kostenlose Getränke. Die Qualität der Bohnen ist nicht schlecht, insgesamt bin ich zufrieden.

Großes Hotel in hervorragender Lage. Sehr sauber, freundlich und aufmerksames Personal, hervorragende Einrichtungen. Hoch empfehlen wir die PTH, wir sind Kunden zurück und würden wieder zurückgehen.

Excellent location and comfortable rooms which appear to have been refurbished recently. However the maintenence staff were clueless to solve water leaking from the shower room (the installers had left a gap in the panels). They changed the rooms eventually but could have been easily avoided if someone had bothered to check the quality if workmanship in all rooms. The air conditioning was similarly mediocre -  overall excellent location, average rooms and comfortable stay.

Es ist auch bequem, sehr nah an den Sehenswürdigkeiten zu gehen, und Dadang hat unbegrenzte Kaffee- und Wasserzimmer, und Mikrowellenschrank, die sich selbst erwärmen können und Kühlschrank essen, ganz ganz gut, das nächste Mal in London wird es auch überlegen.
Gesundheit: OK.
Umgebung: Vor einem kleinen Hof kann man sitzen und Kaffee trinken.

Das Hotel und das Bett waren sehr komfortabel! Wäre sehr empfehlenswert! Auch die kostenlose Kaffeemaschine im Lobby ist großartig !

每次去倫敦都住這家，地鐵站出來就是，在特拉法加廣場對面，離中國城、soho走路十幾分鍾就能到，泰晤士河就在反方向幾分鐘，大本鐘倫敦眼走十分鐘就能看到～但是同樣的地理位置、環境舒適裏，這家是價格最便宜的了！！

Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy.

For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred.

I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist.

The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better,  especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

I don’t know why this hotel has so many bad reviews. I just stayed here with my toddler and it was perfect for us. It was very clean. The rooms were a great size and the location was perfect. The room was decorated so cute. We loved it. The only negative thing I will say was that the elevator was very slow and only one of them weren’t. But other than that, I would definitely stay at Rusk house again

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Rusk House Serviced Apartments