Gastnutzer
23. April 2025
The front desk woman told me straight: "Each hotel has its policies, and these is our policy - we do not provide early check in or late check out except for one hour. If you want to stay extra, it is $20/hr, even if you are at a diamond level. If other hotels do that, that is their policy, and you can go there." In other words, though a Diamond level earned its level due to many multiple stays, this Hotel disregards them and their loyalty and basically teaches us to choose a different chain that allows their loyal guests to stay much later, like till 2pm at least. I have spent $1,000's staying in this chain and reached a diamond level, in order to be able to receive the benefits of early check in and late check out IF AVAILABLE!!! Therefore, not to be able to check out at 2pm, when there is availability [as Wyndham advertises] unless I pay extra $20/hr OR to be told that: "you already received earlier check in", when it was a 2pm check in, is disgusting and makes me feel unwanted and sad that I use this chain, because they do not follow Wyndham's protocol. I asked the Hotel to stay longer as long as THERE IS AVAILABILITY, since this is what Wyndham advertises, but was told that I need to pay $20 for every extra hour. Not only that, but the woman at the front desk made me feel terrible by saying: "you already got early check in", when first of all I am supposed to get it with a greeting being a Diamond member, and second of all, it was after 2pm that we checked in, so what kind of an early check in is it to be told such a statement? Regarding check out - they allowed me to stay until 12pm, which is what any guest would get regardless of their level. It felt very unfair, that I spent so much being loyal to this chain but not experiencing the benefits that I earned UNLESS I PAY $20/hr. I delegated a lot of effort to try and explain but was told very clear: "this is our policy, you can go somewhere else" ＜-- this felt very discouraging to a loyal member. Finally, after trying over and over and asking for a higher manager, the woman at the front desk said: "this is the only time and we WILL NOT do it again (even if there is availability, as this is our policy)" and they allowed me to stay till 1pm after hours of multiple attempts were spent. I took 2 rooms, and I only asked to stay in one of the rooms till 2pm, that is all that I have asked. The parking lot was almost empty, and there was plenty of available rooms, but regardless of my level, unless I pay $20 for each hour, I cannot stay till 2pm.
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