Premier Inn Clacton-On-Sea (Seafront)

Good location, clean room, outstanding mattress!! Will come again

We have stayed here before 3 times and found it fine. But this time I paid extra to upgrade the room mostly to get the upgraded wi-fi for my Firestick. I couldn't get the Firestick to connect as I needed to fill in a browser form with the log in details they sent me via email. I didn't have a brwoser on my Firestick and couldn't download one as I couldn't connec to the wi-fi. Managed to use my phone as a hotspot despite poor signal and downloaded a browser, filled the form in and it said I couldn't connect as I already had an account for the wifi with that email address. Gave up. I really wanted to watch something during the night as the bed was so uncomfortable. Turns out the famous Hypnos mattress we love is no more (I even ordered one for home from the first time we ever stayed in a Premier Inn) and they've replaced them with Silentnight mattress which was far to hard for my liking. I had a total of about 2 hours sleep. If it was so good and it wasn't broken - why fix it? I was going to mention it when checking out but the member of staff who was on was busy with customers for breakfast and I needed to go. Unfortunately before our stay last night I'd booked to come again so I've got that to not look forward to now.

I like to go somewhere that has some bad reviews as well as good because then I know that they were made by real people and not these companies that pay to receive good reviews. I also realise that some people will never be happy and always spend their time being negative. Here is our take on it. We arrived with an electric car, but the electric hook up didn't like us, but that was fine Morrisons was nearby and had loads! Had no trouble parking onsite, though it is £7 each 24hrs, but free to come and go and pay on exit, so don't forget that! No sign of bedbugs as someone mentioned and had a lovely premier plus room on the 2nd floor. It had a fabulous view of the sea and pier with a lovely chair to sit in. (Rm 204). Room very clean, so thanks to the pleasant friendly cleaners we met. Yes you have to step into the bath for the shower, yes no bath mat to harbour germs, so just hold on as the shower is fantastic. Breakfast was much better the 2nd day with Daniel cooking and the ladies Alison and Holly were very welcoming clearing up after us. Friendly booking in, and yes, a little trouble with the key card but that's the system and not the staffs fault! Just chill! Would definitely stay again and we are sad to leave. Well done to everyone here as you've made our stay wonderful thank you.