Finde Hotels in Zion

Been here a couple of times, it is a lovely gem of a hotel. Love that it's not a chain, place has real charisma and personality. Cute coffee shop, good included breakfast. The town is really suffering from economic woes, but the diner one block north serves up a nice lunch, Mexican or American. But the last time might be the last time. As usual, made reservations through Dayuse, which was always good before. This time, I didn't call to confirm the night before (because they always had the reservation and Dayuse always sends a confirmation email), but this time didn't think to call until we were 20 minutes away. At this time the desk person said ”we canceled all our Dayuse, we're fully booked.” That doesn't sound fair to me, they found out they could get more money for the room I reserved so they canceled my reservation without even telling me? I asked for a manager, it was Saturday morning, ”the manager won't be in until Monday, but they called everyone who had Dayuse reservations.” I didn't get a call, no email, and Dayuse provides the hotels with all this information. I have had hotels cancel through Dayuse before (then they text and email me), and I've had hotels cancel other types of reservations by text and email. I know it's possible, but that's not what they did. Ruined our weekend, and indeed the whole area was sold out (but I had reservations!). I was so mad, I didn't rush out to write up this review, instead I thought I would wait to 1) cool off and 2) see if I got an apology or even just an explanation. I did cool off and there was no attempt to contact me. I know they had all my contact information, they get that when Dayuse has a confirmed reservation. I NEVER want a comp stay, or even a discount. When a hotel screws up, and if it's an otherwise nice hotel like this one, the only thing they had to do to stay this negative review was to send me an unsolicited apology.

We were very satisfied with the accomidations provided for us when we stayed at this hotel. One of my family members has a physical disability and uses a wheelchair, so we were looking for a hotel with a handicap suite. This hotel had a fabulous one! There was a large roll-in shower and ample support bars on walls. Speaking of showers, the Shower had great water pressure. The beds were very comfortable and pillows and linens were fresh and fluffy. There was a relaxing heated pool on site as well as fitness center. In the morning, we were able to enjoy their Free Hot Breakfast. There was a wide variety of items on the Breakfast Buffet. Such as Fruit, turkey sausage, veggie omlet, biscuits and gravy, several cold cereals, yogurt, boiled eggs, bagels, muffins, cinnomin rolls, cold fruit juices, a pancake maker, oatmeal with toppings, and of course Coffee, Tea, and Hot Chocolate! They have a little area by the front desk where you can buy snacks 24 hours a day. For example, Chips and crackers, bottled beverages and candy. The staff was very attentive and friendly. Overall, we were impressed with how well maintained the hotel was. Very Clean!

We check in a day before our reservation. We came in town for our son's Sweet 16th Birthday to celebrate at six flags. The best part of the trip sadly was not 6 Flags, but the kind and very generous staff here. They went above and beyond. From checking in tired after a long drive, to Saturday morning before we left for the park, and Sunday when we left. They had great hospitality skills and made you feel like family, not just another number. The manager and staff allowed us to have pizza and cake for our son because the park does not accommodate. They went above and beyond the scope of being helpful. I couldn't of asked for a better experience. A third of the year we stay in hotels or at resorts. The lady who worked October 21st 3-11 shift, October 22nd days 7-3, October 23rd days was an absolute gem. She is an asset! Do everything you can to retain employees like this. They are far and few between. After we had pizza and cake she went above the scope of customer service to let us know the park was at capacity and people were walking in groups to get in. It was almost like something out of a movie. Just her care and attentiveness looking out for the guests and families was so super thoughtful. The food was great, the bed was comfortable and clean, and the staff was absolutely amazing. What more can you ask for in a stay? Grateful and thankful. When in Gurnee, we will be staying here. Thank you for the wonderful hospitality. Tip to other guests: I don't read other comments just merely want to express a hotel is a place to stay at. Not a free babysitting service, not a resort, and not your home. Please pick up after yourself when you leave, clear floors in bedroom and bathroom (think of how you expect your house to look) a hotel is no different. If trash is overflowing throw it away, pick up towels leave them on a sink all in one area. It is no ones job to clean up after you or the mess you make. Watch your kids. be thoughtful and considerate of others with noises and mitigate complaints. If the price is too expensive for you maybe a Super 8 would be the way to go or simply stay at home if you want to look for things to find and complain about. Hotel workers work doubles, nights, mornings- based off customer needs (operating at full capacity) and do everything from resolving complaints, check rooms, help housekeeping, maintenance, breakfast associates while answering the phones, checking guests in, and tending to the hotels needs and guests needs. Work one day in their shoes, it is a life changing perspective. Thank you sincerely, -April :)

Komfortable Zimmer