Plane deinen Aufenthalt in York Township

This hotel has major problems. Check in is at 3 pm. We arrived at 3:45. The room was not ready and the front desk supervisor was very slow. She could not tell us when it would be ready. There was a line of about a dozen people. Some were irate. It took 50 min to check in. The supervisor said check in is at 3 pm, but not all the rooms are ready then. We had an event to attend, needed time to get ready, etc. To say this was frustrating, is an understatement. We received a notice from Hilton saying we could check in using the app; however, it would not work. We were not offered anything, including water while waiting. As a diamond member, I expect more. I certainly will not return to this hotel again.

Die Hardwarekonfiguration des Hotels ist in Ordnung, die Umgebung ist gut, das Zimmer ist groß. Es wird jedoch eine Resortgebühr erhoben. Es gibt noch einen unangenehmen. Ich vergaß ein Paar Schuhe und fand es am nächsten Tag im Zimmer. Ursprünglich war es meine eigene Sorge, aber das Hotel hat nicht danach gesucht.

Der Preis ist sehr hoch, die Umgebung ist gut, das Zimmer ist groß genug. Die Ausstattung in den verschiedenen Zimmern ist sehr gut, auch das Rezeptionspersonal ist sehr begeistert, etwas weiter weg von der Stadt ist der Verkehr beim Autofahren angenehmer.

Das Zimmer ist groß genug, die Service-Einstellung auf der Rezeption ist allgemein

Cool Hotel. Großes, sauberes Zimmer für nur 100 $. Das Zimmer riecht gut, schneevolle Kleidung, Mantel und Handtücher.

Das ist ein gut gepflegtes Motel Ich bin schockiert, ehrlich zu sein viele schöne saubere Zimmer nie zu vielen Arbeiter, die dort Arbeit Gott segne Mitarbeiter Sieg sie hat einen schönen Geist meine Seele Schwester 😏 Mitarbeiter yogi ist awesome so gut Platz ich empfehle das Spot zu jeder und all, wenn Sie etwas beheben Sie sie kommen ASAP prüfen die Bilder lol

Staybridge Suites in Oakbrook, Illinois has the Worst Service Ever! I am in shock and cannot believe what we just experienced at Staybridge Suites. First, we made a reservation for a One Queen, 2 Double, 2 Bedroom Suite. This appeared to be the largest room on the website. We received a call telling us that due to renovations, the room we requested was no no longer available. We were offered 2 king suites as a replacement. We accepted and moved forward with our plans. We made it to the hotel and stood at the desk waiting for the staff to figure out our rooms. After the longest wait we ever had, we finally got to our room, only to find that one of our rooms was not cleaned and the other one was not what we were told. The bed was unmade and trash was in one room on the tables. I went to let the front desk staff know what had happened. Ray Lakes, the general manager (unbelievable!) told us that what we told him we were promised was untrue because that's not a common practice. I told him that we had no reason to lie. He said, they were going to do something for us. Ray spoke with the housekeeper to get the room clean. I was speaking with my friend about the situation. This was quiet conversation and no guests heard us. Ray, who was standing right in front of us, stated that he was trying to do something and we should stop talking about it. I stated that I was speaking with my friend and we were chatting amongst ourselves. Ray said he didn't want us to ruin it for his other guests! This was shocking and I have never heard anyone tell a guest to be quiet so other customers don't hear about their concerns. The other guests did not hear us at all! While we were waiting, my friend asked Ray for his name. When he said his name, I wrote it down. Ray became irritated that I wrote his name down! He then told us that he would rather we leave the hotel! We stood there in shock because this has never happened before! He said he felt like a ”domino effect” was going to happen and calls would be made to the company because I wrote his name down. I told him that was not a reason to put us out of the hotel. Ray Lake said, ”I'm going to cancel your reservation for your own sake.” I was further confused and shocked! We went to get our things and came back to the front desk. I said, ”I have never been put out of a hotel. I run a business and work with clients every day and would never treat anyone like this.” Ray stated that he was not putting us out because we were getting a refund. He said if we were put out, there wouldn't be a refund. I told Ray this is the worst customer service I have ever seen and there was no reason for it. I told him the hotel should be ashamed. He said, ”I won't be insulted by you.” I was more confused. He took offense to everything I said. I told him I was going to record because I could not believe this. He said that was further reason for me to leave his hotel. I asked Ray for the number to complete a customer service complaint. He said