Finde Hotels in The Colony

This Hyatt Place Hotel went above and beyond the normal overnight stay. It is clean, beautiful, and comfortable. The staff were so accommodating and helpful, in every department - check-in, breakfast, and the house keeping team. I HIGHLY recommend this hotel.

I booked a room through a Travelocity at Fairfield Inn & Suites by Marriott Dallas Plano/The Colony on Saturday May 18, 2024. When I arrived at the hotel, I checked in with the front desk rep Jennifer. I said to her “every time I check into a hotel my room is always by the elevator”. Jennifer stated yeah that is because you booked with a third party and we do not like third parties. I looked up at her and said I do not always use a third party to book my hotel rooms. Can you please make sure I am not next to the elevator. Jennifer stated your room is not next to the elevator and if it is come back down to the front desk and I will move you. I was in a rush to get to my family and friends so I did not have time to go back and forth with Jennifer and the way she was talking to me as if because I am getting the room and a cheaper rate I should accept whatever room I get. When I got off the elevator, I immediately notice my room was in fact next to the elevator. Again I was too busy and didn’t want to be labeled as the angry black woman that booked on a third party app, because I can’t afford the rate without going through a third party. The next day when I checked out of the room, I explained to Alisha at the front desk what happen. She apologized for Jennifer’s behavior. Alisha stated that it should not matter how the guest booked their rooms. If we request not to be put in a room they can look in the computer to ensure that they are not in a room near the elevator or etc. if the rooms are available. I always stay at a Marriott hotel branch but after this experience. I need to look in to other options if I am going to be treated a certain way if I book through a third party. It should not be offered if the guest are going to be treated different. I hope that I do not have to deal with this ever again and if that is the true case. Marriott should look into other options to book their rooms to the public.

Ich blieb hier mit meinem S/O und wir waren beide sehr beeindruckt mit diesem Ort. Freundliches Personal, sauberes Zimmer, das schön mit aktuell eingerichtet und Dekoration, GREAT Preis, großartige Lage, in der Nähe von vielen Restaurants und vieles zu tun in der Umgebung. 10/10 würde diesen Ort für jeden empfehlen, einschließlich meiner Familie und Freunde. Ich könnte wirklich weitergehen und weiter gehen. Bitte buchen Sie diesen Ort. Sie werden nicht enttäuscht!!!

Almost our entire baseball team stayed at this hotel for our tournament a couple of weeks ago, and it was a great stay according to everyone, even the most picky (me). We travel often and stay in hotels often, and you just never know! Ample space, clean hotel and rooms, friendly front desk staff. Plenty of towels, nice amenities and a great breakfast that stayed on later than most hotels. I think it was until 9, and it was unique both mornings I went down. The only complaint I have is that the vanity is open to the bedroom, if that makes sense, so when I got up early to get ready the light bothered others that wanted to sleep in. It was easy to overlook since everything else was perfect. It's rare! Lots of places to eat nearby. Highly recommend.

My wife and I stayed here for one night. Was checked in by a very polite, upbeat, great guy. Quin I think was his name. Great employee. Hotel is fairly new. Great colors and decor. Breakfast options weee great. Would maybe stay here again. Great location. Close to a lot of restaurants. Here is what is keeping it from being a 5 rating and changing us to a definitely would come back. First, the breakfast starts to late. 7:30. Second, they only have ice on the second and fourth floor. We were on the 1st floor. They said I needed to go to the second floor. I go up there, and the ice machine is broke. Then go to the fourth floor to finally get ice. Third. In the room. Found a couple hairs in the bath tub. Seen some finger prints in a couple different areas. Needed more k-cups. Ice bucket top was broke and didn’t look to appealing. So, that’s are take on it. If there’s to many little things like that, it adds up. But a huge kudos to the employees and breakfast quality.

We stayed at the Holiday Inn in Plano with 54 people. Quinn at the front desk was an amazing help; always ready to assist us and coordinate anything we needed. From helping our teams with breakfast, rooms, cleaning the conference room, and much much more. We truly appreciate his help and the entire staff who genuinely make an effort to be helpful and pleasant. We hope to be back soon!!

Best front desk staff ever! Interactive with mu kids. Remembering why we were there and checking on how things were going. Gracious with other guests. We spent a lot of time in lobby hanging out with friends and saw first hand how great they were. Shout out Divy, Troy, and West! Very clean facility. Would totally recommend this hotel with no complaints. However if you’re claustrophobic, I would not choose the 1 kind bed room you’re gonna need more space.

Very shady hotel. It’s old and run down. Bed had 2 tiny pillows provided. Had to ask for more. TV remote did not work, a non English speaking gal came up with a handful of remotes then left shortly thereafter after muttering something in Spanish. Desk guy came up half hour later with 10 more and found one to work. *** there was a homeless gal that was sleeping sitting up in the downing room when I arrived. She was sleeping on the floor in the laundry room while I did my wash a couple days later. Needless to say I didn’t leave anything unattended. Very old and rough.