Finde Hotels in Southlake

Excellent service. Very kind receptionist.

Upon check-in I was updated with a completely different room yet charged full price for a room that was far more expensive than just a Standard king size room due to their deluxe king rooms being unavailable for construction or whatever. To offset the price they offered us to free breakfast vouchers but then charge for one breakfast that was never purchased. Upon disputing this because we were to check out a day later instead we chose to check out early due to lack of towels lack of the AC working efficiently lack of anyone at the front desk multiple attempts were made. Then to call to dispute this transaction and get charged correctly for what actually I was provided with as in a room I was told not only do they do the holds for incidentals, which get reimbursed but almost 200 more in charges that were not made is not acceptable. I was being charged pretty much for using a compensation breakfast voucher that should’ve compensated $80-$90 dollar difference in room rates. Which then was charged for using the voucher, omg! The lack of respectful attention to this detail and also finding it OK to provide free breakfasts than charge if a voucher was used to make up a difference that really makes me upset and I’ve read other reviews where this is happened secondly to not be able to fix something as far as the rate goes when you’re advertising a room that is not available but yet you’ve already collected the money no unacceptable and then when called because we weren’t able to check out a day early there was nobody upfront multiple times, yet I was asked did I contact anyone which I did and now still here I am disputing this place is nicely decorated in the lobby, Horrible pillows horrible A/C, horrible customer service and lack of staff available. I will never stay here which is very sad due to the fact I have always in the past well I have people in town regularly for business would I ever put them in a place like this this place deserves below zero and the way the girl at the front desk spoke to me shouldn’t have a job there. Especially when I was there by noon actually prior to that by 10:30am Made multiple attempts to go up to the front desk to get this resolved due to the charge I saw on my card which was far more than just the $50 dollars a day holds, and the room charges at a rate that I literally should NOT been charged for DUE TO THE LACK OF ROOM THEY ADVERTISE ON WEBSITE AND THIRD PARTY WEBSITES. With that being said offering vouchers was a nice gesture but then going and charging for a breakfast when one voucher was used for a cup coffee and some fruit really?! I even returned at 3 o’clock thinking someone would be available and housekeeping was then in the room so let’s see what their engineer comes up with but I recommend no one stays at this place rude employees, and lack of respect

The entire staff from the associate greeting us at the door, to the front desk, to other associates in the lobby, pool area, outlets and housekeeper are amazing. It may sound cliche but it's true - this team is thee best in the area. Their 4th of July Eve event set up was spectacular to say the least. Having a well planned an executed process to order and pick up typical 4th of July delicious, by the way, meals and refreshments, ran like clock work - NO ISSUES. NO WAITING. Even in the 100+ heat, the pool, patio and veranda areas offered plenty of room to relax. While the actual pool is small, we still enjoyed a dip in to cool down and sat in a nice cool area enjoying the festivities. They had seating available for firework display outside, and our room faced the display too which I only found out after I ran up to the room for a quick trip, since our dog did not appreciate the noise. To top that off, they kept the grill going AND had a staged area for photo ops with props inside. Our accomodation were spotless.I was a hotel procurement manager in 160 cities for an airline and know what to look for - this hotel has an A+ .Plus I have been a Sales Manager and Star Training for another Brand. Dinner that night at Copeland's was awesome and our server Michael made my 96 year old dad chuckle about carding him for a glass of wine as he tended to our every need for refreshing our sweet tea and water. Bravo Michael. Can't say the same for the breakfast buffet hostess who needs a lot of training in hospitality. Yet, the servers for the breakfast buffet made us feel warm and welcomed even though we strolled in at 1040 and my children at 7 minutes to 11 - and told ”WE'RE CLOSED THERE'S NO MORE BREAKFAST”. The servers jumped in got them something to eat and we were out by 1115. So this hotel will now become our tradition for July 3 and 4 and we will extend our stay to longer next year as well as other dates throughout the year. The GM, Front Desk Manager, Housekeeping Manager and F&B Manager ALL are fantastic. We can't wait to go back.

Another review of this excellent hotel. Consistently outstanding from check-in to the property. Friendly and professional staff. Enclave suite is fabulous and great for at least four people. Has two full bathrooms, separate bedroom, and a patio with a large dining table and seating. The overall space is very well done and quiet. Breakfast was very good and reasonably priced.

Bleib nicht hier. Die Lobby ist nett, aber die Zimmer sind schrecklich. Sieht aus wie ein Hotel aus der 70s. Er braucht eine komplette Renovierung. Ich denke, sie konzentrieren sich auf die Begegnung ihrer Kunden glücklich, aber nicht ihre Gäste. Das Hotel ist sehr gut, aber die Hotelzimmer sind schrecklich. Es sieht mehr als ein Autobahn-Ausgang Hotel aus als ein Marriott. Entfernen kaum funktioniert und war ”sticky”, Dusche-Flasche würde herauskommen, etc. etc. Normalerweise kümmere ich mich nicht und nur weiter und schreiben Sie keine Bewertung. Aber das ist der Grund, warum jetzt. Ich bin ziemlich sicher, es gibt Bettwäsche da und gerade jetzt sehe ich alle Arten von rotem itchy Schlag über die Beine und Arme (was mich ein wenig wütend macht) - und jetzt müssen Sie mit dem ... Das ist mir nie zuvor passiert - selbst wenn Sie vor 10 Jahren in einem $50 / Nacht Hotel bleiben - viel weniger ein Marriott ....Auch, Sie machen eine interne Überprüfung, wenn mein Zimmer Bettwäsche hat - das ist mir hilfreich, so dass ich weiß, dass diese Puppen jetzt mit Bettwäsche und nichts anderes zu tun haben (und für meinen Arzt) ...kann nicht bestätigt werden (Ich fühle mich, als hätten sie es, aber nicht teilen) ... UPDATE****** Bitte besuchen Sie den Arzt ...he sagte mit dem Pick, das Sie genommen haben, um die Fehler auf der Kippe und alle die Bumps auf Ihre Arme, Beine, ich bin ziemlich sicher, es ist Bett Fehler ...da haben Sie es ...so jetzt werfen Sie die Artikel ...und mein apt Gebäude (mein tatsächliches Haus) ist in Inspektionsdienste / Menschen zu sprühen, weil sie das ernst nehmen ...und Fyi, mit den Fehler auf den Bettbildern und der Tatsache, dass ich im Marriott für 10+ Tage geblieben, es sicher scheint fast sicher, dass es war, wo ich es aufgenommen ...

My husband and I just spent our anniversary at the Vin staying a couple of nights and had the best time. We enjoyed music in Harvest Hall, met some wonderful people at the hotel bar and had a great breakfast the morning we checked out. Well, we finally unpacked our suitcases a few days after we checked out and I realized I must have left my jewelry bag in our room…I was sick about it as I had my retired James Avery pieces in that bag. SO, I called FOUR days later to see if by chance housekeeping had found my jewelry bag and JR was very kind taking details of our room # and dates we had stayed. JR said he would check and call me back. A couple of hours later he called to say he had my bag after he had taken time to search himself! Going the extra mile is very impressive in the hotel industry. We will be back around the holidays to enjoy another stay…definitely a highlight of the Holidays!!

Die Lage ist nur wenige Blöcke vom Autobahn entfernt und leicht zu erreichen. Als ich zuerst in die Lobby ging, wurde ich mit einem Lächeln und einem Willkommen begrüßt. Ich wurde sehr schnell überprüft, etwa 3 Minuten. Das Büro erklärt die Einrichtungen, die das Inn bietet. Das kostenlose Frühstück, wo das Fitnesscenter und die Aufzüge waren sowie wo das Zimmer war. Das Zimmer war sauber und das A/C kam automatisch an und das Zimmer war sehr erschwinglich.

The hotel would have gotten at least a 4 star rating if it wasn’t for $14 pantry charge that should have been credited to my F&B credit instead of my credit card. It’s bad enough that Hilton only allocates $10/person but then to have the front desk agent dispute the eligibility is ridiculous. We bought two beers from the hotel pantry that were deemed ineligible for the credit. Why? Last time I checked, the food and beverage credit is good in the hotel. If you are going to limit the options where it is available then you need to be upfront and specify it. No where on the app does it list any exclusions. Oh, and it gets even better… I am a Diamond member and booked my reservation via the Hilton app but was told that no where on the reservation did it list my status or my MyBenefits preference of the F&B credit. How is that even possible possible? It wasn’t all bad, but this issue really upset for the principle of the matter. The room itself was fine and comfortable. No other issues. Just wish this visit hadn’t ended like it did. It should not have.

Die Umgebung ist gut, sehr sicher, es gibt einen Shuttlebus zum und vom Flughafen. Am Morgen werde ich ein paar Abgänge vom Chef sagen. Es gibt einen Abholservice. Der Shuttle kann viel Geld sparen. Ich wähle es später aus, fahre, und der Parkplatz ist frei. Das Zimmer ist sehr groß, es gibt ein kleines Wohnzimmer, getrennt vom Schlafzimmer, das ist toll, kurz gesagt, die Ausstattung des amerikanischen Hotels ist groß, sehr gut.