Finde Hotels in Sawgrass

Ausgezeichnete Übernachtung. Zimmer im Hauptturm war sehr geräumig, komfortabel und sauber. Frühstück war ausgezeichnet und die Bodens sind schön - genossen einen sehr entspannten Morgen. Der Hotel wurde aufgrund von Veranstaltungen und der Daytona 500 verkauft, und er ging aus seinem Weg, um sicherzustellen, dass ich das Zimmer, das ich reservierte, erhalten habe.

Am 5. Juli reservierte ich auf dieser Website ein Zimmer für 2 Nächte. Ich habe den Hilton Honor vorgezeichnete Kaufpreis (die nicht annulliert werden kann) gekauft. Heute ist der Hilton Honorarsatz $30 weniger auf der Hilton-Website und viel weniger auf den 3. Party-Websites. Als Hilton-Mitglied, wo ich Veranstaltungen und Treffen bei Hilton-Eigenschaften reservierte, dachte ich, es würde kein Problem mit einer Rate-Anpassung (was?) Ich bin ein HONOR-Mitglied. WARR!!! Die Run-and-Wait-Zeit, die ich erlebte, war mehr als eine Stunde. Ich sprach mit 3 Leuten, die alle die nächste Person schuldig. Die erste Frau sagte, ihr Bildschirm würde sie nicht zulassen, die Rate zu ändern, so dass sie mich an Louis an der Hilton fortgeschrittenen gekauften Depth schickte. Louis sagte, dass sie nichts tun konnte, weil es ihre Politik war, die Preise nicht auf eine vorgekaufte Buchung zu ändern. Sie sagte auch, dass die erste Person falsche Informationen gab. Ich bat um eine Rede mit einem Aufsichtsbehörde. Diese Frau namens Satima sagte, weil ich das Zimmer am 5. Juli gekauft habe und heute war Juli 17, das war vor mehr als 2 Wochen. Fehler ....do Ihre Mathematik, die ist vor 12 Tagen. Sie arbeitete in der ”Diamond-Abteilung”, die sie sagte, war Teil der Hilton Corporate. Also schuldigte jedes Mitarbeiter etwas dafür, warum sie die Rate nicht anpassen konnten. Jetzt, wenn ich das Hotel direkt an 904-280-1661 anrufe, antworten sie nicht und schließlich geht es an eine abgekoppelte Telefonnummer. Also, welche Vorteile haben, ein Hilton Honors Mitglied zu sein? Nichts so weit wie ich kann sehen und ihr Kundenservice ist schrecklich. Bleib bei Marriott oder Hyatt oder irgendwo anders, aber nicht bei einem Hilton. Sie würden denken, dass nach Covid sie alles tun würden, um Geschäfts. Dies ist nur wirklich schlechtes Geschäft und ein Betrug, um Geld zu behalten. Dann werde ich meine Kreditkartengesellschaft rufen. Ich dachte nur, ich sollte das teilen, weil durch dieses Unternehmen abgeschnitten wird, ist etwas, das Die Menschen sollten sich der Vorzahlungssätze und alles Hilton bewusst sein und klar sein.

Summary: We enjoyed our stay and would absolutely stay there again. Context: I am a Hilton Honors member, stayed during hurricane Idalia and had a small dog. Staff: Check-in staff were very friendly and helpful. They had house-cleaning staff on duty even with the hurricane. Within an hour of checking-in they followed up to make sure everything was to my satisfaction. Facility: The hotel was in good shape, had a food serving area and combination dining area and living-room. It had a good gym with equipment in good shape. Each floor had washer/dryer sets that were reasonably priced at $1 or $1.50 per batch. Room: The room was clean, did not look worn and there were no smells. The TV was large and leveraged DirectTV for cable channels. The bed was a little firm but the pillows were soft. The bathroom was clean, tub and toilets were clean, no dripping faucets, plenty of towels and toiletries. It had a “larger” dorm-size 3.5-ish cubic-foot refrigerator, microwave and coffee maker. There was a hotel style window HVAC with wall thermostat that had no limits on low temp setting. There were also several USB charging ports. Location: The hotel is very close to World Market, Publix and Target; as well as several restaurants. Breakfast: Even though there was a hurricane passing by, there was a plentiful breakfast with scrambled eggs, smoked sausage, roasted potato wedges, several cereals, pastries, bananas, apples, waffles…..

I'm a Gold level Marriott member so I write this with genuine disappointment, especially as outside of this event this was mr new 'go-to' hotel when I needed to come to Jacksonville for medical at Mayo. I'm in my 2nd of a 2 night stay. I had a had a medical procedure this morning which required putting me under. I returned to my room and rested for a few hours and then found the bathroom heavily flooded. I went to the front desk to ask for help and no one was there. I waited and some guy told me to hold on, he'd go find someone. Eventually, a front desk guy named Melvin came out who was unproductive and oddly discourteous in a way that was unearned and about him. I told the problem and after some confusion he was able to contact engineering to come meet us at the front desk. While waiting, I asked him if he could see if there was availability for another room. He said ”No, I can't move you until engineering says the problem can't be fixed. Plus, we're pretty full.”I said ”yes but if you could just check if availability exists as I've just had a medical procedure and am exhausted,” a d held up my bandaged srm from where the IV just was hours ago. He then said no, rolled his eyes, and argued with me which was weird because I wasn't arguing with him. The Palmene the engineer arrived and asked my room number, 723, and he immediately told Melvin and me no one is supposed to be in that room as there is a roof leak which isn't his fault because the roof guys hadn't fixed it yet. I asked Mel in if he could now check if other rooms were available? He said no, ot until the engineer goes with me to the room. I asked ”why nit just give me a key now to a new room so I could directly pack, switch rooms and then return the key to the flooded room? Palmene the Engineer agreed and started explaining and literally mid-sentence Melvin started helping someone else who randomly walked up to ask a question about parking. I asked Melvin to please resolve one problem at a time and he refused. It was really sincerely weird; rude in such a misplaced way that it was farcical. So Palmene and I went to the room, he immediately knew where the roof leak in the bathroom was, repeated that the room should never have been occupied nor I put in it. He kindly ran to get me new room keys and a luggage dolly so I could pack to move. He returned with them and helped solve the problem and apologized for Melvin acting rudely and unconstructively. After packing and switching rooms I took the dolly down to the lobby and Melvin came up to tell me i could have just it in the hallway instead of nust saying thanks for returning it. This is a flooded room on a medical procedure day exasperated a really incompetent front desk guy with a poor attitude.

We highly recommend this hotel for visitors to Jacksonville or the Mayo Clinic. The rooms are nicely decorated, the beds are comfortable, and the staff are friendly and helpful. Great location. Parking was no problem. There are lots of good restaurants and bars nearby. We will definitely stay here again on future trips to this area.

Meine Frau war sehr beeindruckt mit dem Service von der Ein-/Auscheckung. freundliches Personal von den Hausbetreuern bis zum Wartungs- und Kochpersonal während des Frühstücks. Wir empfehlen dieses Gebäude sehr, jedem, der nach Jacksonville Beach reist. Wir wissen, dass wir in Zukunft sicher zurück sein werden!!!

All rooms are ocean front unless you stay in your car. This is one of our go to beachfront hotels in our area. Staff are wonderful especially Maria and Dennis who are loyal caretakers of the front desk. Friendly personal and very attentive to needs of guest. Sneakers sports bar and Joe’s Crab Shack are across the street for great good and drinks. This location recently was sold to another investor from up north specializing in beach front hotels. Well they purchased a great well established hotel with great experienced employees. There is a bar area which also accommodates breakfast and happy hour with overflow to outside seating and fire pit. Prices are reasonable most the times unless special events are in the area. The north side of the hotel is the outside auditorium where events are done by the city. Would highly recommend even during the winter in Florida heated pool and jacuzzi. Not hot but near warm.

What a wonderful hotel, the staff are all awesome, April the manager is always available if there are any issues. Location is awesome, 1 mile from the beach, all amenities that you would need are nearby, RPs on the next block reminds me of Cheers, everyone friendly and the food on all six times I’ve eaten there has been awesome. Rooms are spotless and I will definitely be back.