Finde Hotels in Oakbrook Terrace

Staybridge Suites in Oakbrook, Illinois has the Worst Service Ever! I am in shock and cannot believe what we just experienced at Staybridge Suites. First, we made a reservation for a One Queen, 2 Double, 2 Bedroom Suite. This appeared to be the largest room on the website. We received a call telling us that due to renovations, the room we requested was no no longer available. We were offered 2 king suites as a replacement. We accepted and moved forward with our plans. We made it to the hotel and stood at the desk waiting for the staff to figure out our rooms. After the longest wait we ever had, we finally got to our room, only to find that one of our rooms was not cleaned and the other one was not what we were told. The bed was unmade and trash was in one room on the tables. I went to let the front desk staff know what had happened. Ray Lakes, the general manager (unbelievable!) told us that what we told him we were promised was untrue because that's not a common practice. I told him that we had no reason to lie. He said, they were going to do something for us. Ray spoke with the housekeeper to get the room clean. I was speaking with my friend about the situation. This was quiet conversation and no guests heard us. Ray, who was standing right in front of us, stated that he was trying to do something and we should stop talking about it. I stated that I was speaking with my friend and we were chatting amongst ourselves. Ray said he didn't want us to ruin it for his other guests! This was shocking and I have never heard anyone tell a guest to be quiet so other customers don't hear about their concerns. The other guests did not hear us at all! While we were waiting, my friend asked Ray for his name. When he said his name, I wrote it down. Ray became irritated that I wrote his name down! He then told us that he would rather we leave the hotel! We stood there in shock because this has never happened before! He said he felt like a ”domino effect” was going to happen and calls would be made to the company because I wrote his name down. I told him that was not a reason to put us out of the hotel. Ray Lake said, ”I'm going to cancel your reservation for your own sake.” I was further confused and shocked! We went to get our things and came back to the front desk. I said, ”I have never been put out of a hotel. I run a business and work with clients every day and would never treat anyone like this.” Ray stated that he was not putting us out because we were getting a refund. He said if we were put out, there wouldn't be a refund. I told Ray this is the worst customer service I have ever seen and there was no reason for it. I told him the hotel should be ashamed. He said, ”I won't be insulted by you.” I was more confused. He took offense to everything I said. I told him I was going to record because I could not believe this. He said that was further reason for me to leave his hotel. I asked Ray for the number to complete a customer service complaint. He said

We had an unplanned stop in suburban Chicago. Stayed here for the night. Great service, Friendly staff, clean and well kept room, excellent breakfast. Have no issues or complaints. Money well spent. It’s just the location and parking are little confusing but a great stay overall.

Good service and really clean

Das Personal hat sich besonders Debra & Paula super gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich gemütlich

Feiern unseres 25. Hochzeitstags. Wir hatten Reservierungen in einem nahe gelegenen Restaurant und wollten dicht sein. Insgesamt war der Hotel-Stadt gut. Ruhig und meist sauber. Es gab ein bisschen trockenes Essen auf dem TV-Stuhl, das ich mich selbst zerstört habe. Die Dame am Frontbüro war sehr bequem, aber es kam ein bisschen „kühl“ aus, als ob mir eine Kore zu helfen. Die Starbucks Dame(Personal) war überwältigt. Sie war die einzige Person, die Bestellungen nimmt und Kunden anruft. Ich wünsche mir, dass jeder einfach freundlich und freundlich sein kann oder sich entscheiden kann, nicht im Kundenservice zu arbeiten.

So I planned a Spa Day at Le Meridien Oakbrook & I must mention that the Spa Therapist were great. My husband & I enjoyed our massages & facials. I would have given more stars for them however the aspects were great disappointments. I was very disappointed that a floor was not dedicated to the Spa. Instead it was in two guest rooms converted into somewhat cramped rooms. SMH Would have expected more from both the hotel and where it's located. We were told we could grab a bite to eat in the restaurant on the 9th Floor in between services. The restaurant was Closed! Then we were told we could grab a coffee and a quick bite downstairs in the Lobby. Apparently the person we saw at the bar on the way in to our 10:00AM left because when I came downstairs the bar was Closed. So now I must wait 45 minutes for my husband, hungry and thirsty. Would not recommend this Spa to anyone. Definitely didn't start our Wedding Anniversary activities well. Prayerfully it will get better.

Located adjacent to the Drury Lane theater with easy access to main thoroughfares. Clean rooms, nice lobby, friendly service, and there's a restaurant & bar on site. Tho, we always order Chicago-style pizza be delivered to our room - Giordano's deep dish!

Absolute worst Hilton property I’ve stayed at in recent memory. ACs weren’t functioning properly and were blowing hot air making it very uncomfortable and hard to sleep. You got a different answer depending on who you asked. Front desk said engineers were working on it, a maintenance member said it had to do with the weather and they still had tarps on top of the units on the roof, another front desk associate said certain wings of the hotel just don’t cool off as much as others which turned out not to be true after I switched rooms, and it was just as hot. When I say hot, I’m talking close to 80° inside the room. I know because I bought a temperature gauge and brought it back to the room to find out. The hallways and lobby are much cooler than the rooms. Everyone was complaining and the hotel did very little to accommodate the concerns. I was told they could check me out so I could go to another hotel if I would like. Another solution from one of the hotel staff was to put me in a room with a balcony, and they said to prop open the door and let the air flow through. Meaning both the balcony door and the hotel room door. I would like to say Crystal and Sam in the evening at the front desk tried to help, but I believe their hands were tied in what they could do for the actual air. They offered a fan and waters. They were very friendly, despite how uncomfortable it was. Inside the room was very rundown. Several security items were broken, including the safety door latch, and there was no way to lock the sliding door or sliding screen on the balcony. In addition, the bathrooms were filthy, and a lot of the fixtures coming apart. See the pictures. Stay away at all costs. Plenty of other great options anywhere but here.