Finde Hotels in New Brighton

I don’t know who rates a place like this anything more than 1-star. This is the most beyond disgusting and distasteful hotel I have ever been to. We drove up from Chicago for a wedding and only booked this place because the venue, Banquets of Minnesota, were right down the street. I never would have booked this hotel, had I known how awful it was actually going to be. We arrive at 3pm to check in and the front desk associate tells us “the room isn’t ready, check in starts at 3PM so there’s still time for the cleaning staff to finish up“ and then says “I don’t know when the room will be ready, I’m a front desk associate, not housekeeping”. Then 15-minutes later, her replacement comes in to relieve her of her shift and she’s walking out with her whole entire family (seems they live in the hotel), and leaves for the day. This associate was also apparently the “assistant manager” and dresses so provocatively in her crop top shirt and stained pants. What a great image of the property! We finally go up to our room at 3:45 and the AC is not working properly and the bathroom sink is clogged. We called the front desk and they told us that neither of the two issues were classified as emergencies and they don’t know when maintenance would be back. They told us to wash our teeth and everything else in the kitchen sink. Classy. The sheets also had stains on them! So much for extra time to “clean” the unit. The units also don’t have any windows to the outside. It’s like you’re living in a jail cell. People also walk around the hotel barefoot. There’s garbage everywhere outside and inside. We went down to the front desk to express our disappointment with the present issues and the front desk associate couldn’t get a hold of the manager or the assistant manager. Finally, after the 3rd call, the assistant manager answers (same girl that was there when we checked in in her little crop top shirt and stained pants) and told us that we could have gone to another hotel if we weren’t happy with our stay. FANTASTIC customer service! The assistant manager, the actual manager and the maintenance team are careless, rude, and completely incompetent and have no empathy for any of their guests that run into these issues. Stay away from this hotel and these classless people. No contact information for the general manager, Sean. Only person that shows face is Antoinette, the “assistant” and even then you’re better off not wasting your time trying to get any resolution when talking to her. Still waiting on them to give us a call back to discuss giving us our refund that we were promised!

We traveled 6 hours to Minneapolis to visit family. The staff was very friendly and helpful. Comfortable bed, nice big tv, clean and spacious rooms, although a bit dated. The elevator was quick and convenient. Nice fitness room. The pool is closed and has been closed for some time. We heard something about the pool was damaged by a sprinkler system malfunction. There were 2 large team buses of ice hockey players apparently in town for a college tournament so the hotel was very busy and noisy late into the night & early in the morning. They also cleaned out the breakfast food choices. The little quiches were very good, there were waffles but no syrup, the bananas were almost black, the juice machine was broken, and the coffee was terrible. There were plenty of food choices though, so that was good. My friend slipped and fell in the bathtub but didn’t get hurt. Non-slip strips need to be added to the tubs. For the most part, it is a good hotel, clean and comfortable and convenient. My friend called and booked the rooms and she said it would be around $100 per night. When we checked in, that’s when I used my own credit card. However, at checkout, I learned that the cost was almost $400 for 2 nights. Way too much money for a mediocre stay.

I was here for business for a few days, and had a great stay. The rooms are modern and very up to date and in great condition. Honestly, the two stars does not do the place much justice... It is not run down and has no semblance of being an old property at all (as 2 stars usually suggests). Everything about it is up to date: the decor, facilities, fittings, furnishings... everything. The room has a great desk, great bathroom with all of the luxuries (in fact better than the 4 star I am currently in). Housekeeping does a great job, the front desk is friendly and helpful, and the working area that doubles as the cafe for breakfast is fantastic. Sure, the location is not in downtown, but it's not far away by Uber, and there is a big Target nearby for anything you need, as well as Starbucks and other stores. The gym is small but has a decent variety of benches, weights, and so on. 100% would stay again.

Wir waren so beeindruckt mit diesem Hotel. Das Personal war freundlich und hilfsbereit. Das Zimmer und die gemeinsamen Bereiche waren sauber. Alles, was wir brauchen, schien dort zu sein. Wir schliefen sehr gut nach unserer langen Reise. Wir wachten auf ein ausgezeichnetes Frühstück. Das Hotel ist mit dem Flughafen wert und ich werde dieses Hotel wieder benutzen, wenn ich in der Gegend bleiben muss.