Finde Hotels in Lexington

We arrived to the hotel at 11 pm. Doors were locked. Rang the buzzer. Nobody at the front desk. Another couple. Are in after us. They said they had been calling for an hour and no answer. I called and could hear the phone ringing. Nobody there. Finally after multiple calls and buzzer ringing a woman sauntered casually up to the desk and let us in. She was in no hurry. Zero apology. When we got to our room, it was security locked from the inside like someone was already in there. So we had to go back to the desk to get another room. We were told breakfast was 7-10. When we came down to check out there was an unprofessional woman at the desk eating her breakfast from a styrofoam box that never greeted us. Finally I asked where the breakfast was and she looked at me and said it’s not complimentary, you have to order it but wouldn’t tell us where. Like she couldn’t be bothered. So two front desk women who suck at customer service and unapologetically so. Aside from that, the room was clean and comfy. Someone needs to do some desk training. Never welcomed. Never thanked.

酒店的風格歐式、高級、典雅，房間非常寬敞，包括一個小客廳和卧室。床和枕頭都很舒服、柔軟、乾淨，最喜歡的是洗漱間，設計太貼心了，滿足了住宿的各種需求，特別是牆上的兩個掛鈎，又好看又實用，可以説解決了大問題。不明白為什麼好多酒店不能在浴室裏配置幾個類似的掛鈎？唯一的不足是房間裏沒有免費的瓶裝水。其他都非常滿意。

Vier Nächte in einem neu renovierten Zimmer lassen uns entscheiden, wohin wir nächstes Mal in Lexington schauen. Wir haben in diesem Hotel schon oft geblieben; diese Zeit hatten wir ein renoviertes Zimmer, und es war ziemlich grausam. Hits: + Es ist schön, in der ”Küche/Sitzungsbereich” unserer Suite nicht zu verpflegen. + Sehr freundliches Personal + gute Beleuchtung im Badezimmer. + Es ist schön, einen Spaziergang in der Dusche zu haben Misses: - Die Oberkabinen in der Küche sind so niedrig und tief, dass es schwer ist, den Tauch zu verwenden. (Wir haben nicht versucht, zu kochen, aber der Stuhl hätte die gleiche Frage.) - Keine Drahtspeicher in der Küche. - Das Licht unter der Mikrowelle funktionierte nicht (erscheint, es wurde keine Kugel installiert). - Außer für das Licht über dem Tisch hat der Sitzbereich keine Beleuchtung, die den Raum sehr dunkel verlässt. - Keine Handtuchbar für ein Handtuch am Tauch (wir haben den Handtuch über einen Hanger im Kleiderschrank hangend). - Keine Handtücher oder Hügel im Badezimmer (wieder, wir mussten unsere Handtücher im Kleiderschrank hängen). - Viele Objekte sind schlecht installiert (TVs und Bilder aus dem Zentrum, Fächer aus dem Tauch so weit zurück, dass es schrecklich ist, Ihre Hände zu waschen (sowohl Küche als auch Bad). - Wenn Sie nicht viel Grau mag, Sie könnten es glücklich insgesamt finden. - Das Frühstück ist nicht gut. Keine Verfehlung des Personals, das scheint, die besten Dinge mit den Produkten zu tun, mit denen sie arbeiten, aber Homewood scheint auf dem Boden auf die Lebensmittelqualität zu racing.

This is an aging, tired property that's in need of serious maintenance upgrade and major renovation. Its location is the only plus for staying here as it is within walking distance to nearby major big box stores, restaurants, and a shopping mall. But even if this is concern for a traveler, just next door, there is another newer hotel of another major hotel chain. Unfortunately, physical condition of the building isn't the only problem. Upon checking in, I had to call the front desk before even unpacking to request a bunch of missing items that one would find neatly laid out at any other hotel. Housekeeping visits the rooms on every four days. On my second day, as I was leaving the hotel I asked the front desk to have new towels delivered to my room. Upon my return I did find the fresh towels alright but I also found out that all of my snacks that I left on the kitchen table were gone. An unopened box of popcorn, an unopened bag of nuts and a few more items. No, they could not be confused as trash because they were in their original packaging neatly arranged on the table. Front desk's reply to my inquiry was ”I don't know why they would do that”. The next morning another front desk staff member's answer was even more interesting: ”I will check the safe in the back to see if they locked your snacks for safe keeping”. Yet again unfortunately, on another day, after I accidentally spilled coffee on my bed sheet and asked for housekeeping, the response I got at the front desk was ”well, let me see if they can get to your room today, no guarantees though”. This is more of an answer that one would get from a prison warden to fix a leaky faucet in one's cell; not an answer that one should get from a hotel staff whose major business is in the hospitality industry. Breakfast is mediocre at best. If you are vegetarian, then you are stuck with cereal and yogurt essentially. Everyday, their egg-based breakfast items had ham. This is indeed puzzling to me. Why doesn't the hotel management realize that a typical meat eating guest can still get a satisfying breakfast with, say, a cheese omelette accompanied by bacon strips, sausages and so on. But when even the only omelette has added ham in it, there isn't much a vegetarian can do there. So, all in all, my recommendation is to look at the map where this hotel is. You will see the other hotel on the same street just next door to this one. Go reserve a room there. You will thank me for it :)

Great location close to many restaurants and shops. Bed was very comfortable. Staff was excellent.

This is a beautiful hotel, seriously. Beds are comfy, lovely amenities and great location. My biggest complaint, and this seems to be going on with IHG hotels, is the late breakfast service. This hotel is 7:30!! Most are usually 6-6:30am with a coffee bar available 24hrs. I went down this am at 6, and no coffee bar. yes, there is a coffee maker in the room, but on some stays, I don't want to be bothered with that. There are guests who need to get up and get out early, especially contract workers, utitlity companies, and late meal service and no coffee just sucks.

Our Driver Polk was outstanding! He was waiting for us on time at the airport upon arrival & welcomed us to Lexington which was so refreshing. I highly recommend this hotels Driver . He was ready each morning to drive us to the site ( corporate) although breakfast was incredibly slow as well as waiting over 20 minutes for coffee and 30 minutes to check out . Our driver made up for the lack of urgency within the hotel .