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Ich war kürzlich in diesem Hotel mit meinem Mann und meinen Kindern. Ich war schockiert, dass ich nie von diesem Hotel wusste. Das Frühstück war großartig, immer ein junger Mann war aufbewahrt, sogar ein Bagel bekam mir während der Reinigung, um das Frühstück zu schließen.Das Büropersonal war sehr freundlich und freundlich. Obwohl es viele kleine Kinder macht Lärm die Sicherheit wurde sofort gesendet und ich konnte gut schlafen! Ich wünsche, dass der Pool erhitzt wurde, das wäre ein zusätzlicher Plus gewesen. Insgesamt eine tolle Erfahrung werde ich definitiv zurück sein!

My husband, son and I stayed at the residence Inn in April for 2 nights during our visit to the Capital. The hotel is in a great and convenient location and the ample parking is a great plus! The hotel is well maintained and the rooms are HUGE and have a small living room space. We loved the kitchenette which is stocked to allow you to prepare a meal if you choose to. There is a full size refrigerator which is a plus! This place is perfect for someone looking for a long stay because it provides the convenience of home away from home. Now the reason why they got a 3 are from me. The reception we received while checking in was absolutely horrible!!!! We walked into an unattended front desk, we patiently waited for a few minutes for someone to check us in and the gentleman who came from the back appeared to be in a hurry and annoyed as though we interrupted him. He did not greet us but rather rudely asked “Can I help you” without making any eye contact while logging into his computer and the only words that he spoke were to ask me my name and to ask for my ID and credit card and that was it! He checked us in and handed back my cards and the key card and started to walk away and I had to ask where the elevator was to get to our room. UNACCEPTABLE!!! I have traveled extensively and I have never encountered such rudeness and poor reception/customer service, ever! I do not plan on ever coming back to this hotel, which is unfortunate because I truly did like it. I liked the location, I liked the ambience which is why I’m giving them 3 stars, but the poor treatment as though they were doing me a favor by letting me stay there guarantees that I will never come back. I choose to spend my money where I’m appreciated.

Do not stay here! Absolutely horrible and disgusting. We arrived Friday evening 5/19 and checked in. Elevator rattled all the way up to the 6th floor. I walk into the room and there was a horrible stench of acetone or paint? Very chemical like. There were holes in the walls, stains on the floor & a weird all over stain on the balcony window. I requested another room and everything was decent enough for the night. We left for a funeral at 8am 5/20. When we came back around 10pm. We walk in and are told the elevator is broken and that we will have have to walk up to the 6th floor. If that wasn’t annoying enough, when we finally got to the top floor, there was a fire alarm going off. We tried to call down to the front desk for 10 minutes to see if it would be shut off (because we didn’t want to walk back down 6 flights and back up). The phone went right to a busy tone every time before we finally gave up. We decided to just gather our things and check out. We had to spend $200 to get a last minute hotel and because it’s Saturday at 10pm, most things are booked up so we had to drive 30 minutes just to get a decently priced hotel. In addition there is a $100 security deposit. Why? The hotel is already in horrible shape, if someone were to smoke in a room or leave holes or stains it’s not like the hotel would fix them. They’d just put new patrons in the same damaged room and collect their money. Avoid this hotel at all costs. Just spend the extra money to stay somewhere else. To top it off, the hotel did not properly check me out Saturday night. The young man at the front desk said he checked me out and to call ********** to contact comfort inn to be refunded. Because the young man did not actually check me out when I returned the key and checked out Saturday, the comfort inn At largo, MD is refusing to refund the second night of the stay (which was not completed due to their own negligence). Also, when trying to call to get my refund, whoever was working 5/24 flat out called me a liar and said I didn’t check out Saturday and that the alarm was not going off. I have been trying to have ********** come to a resolution with the hotel but they will not admit the alarm going off or that I checked out, despite the fact that they can check their own security cameras and see both. Absolutely terrible, and I will be recommending everyone I know against any Choice Hotels property. ********** and ******* as well.

Der beste und sauberste Aufenthalt,erschwinglichste Preis, Personal ist in der Nähe, sorgen und sehr professionell. Ich habe das an meine Familie und Freunde empfohlen. Ein sicherer Ort zu bleiben !!! Ich genieße die Gastfreundschaft und die Art und Weise, dass das gesamte Personal auf der gleichen Seite, der gleichen Tagesordnung und der gleichen Sicherheit ist !

Phenomenal employees at both the ”Country Inn & Suites” in Capitol Heights and ”Comfort Inn” at Joint Andrews helped me so much! DAKSH (Front Desk Manager at Country Inn & Suites) and NADER (Director of Sales & Marketing) worked quickly to find me a room at another one of their near-by hotels when an unaffiliated app had confirmed a room when the hotel was already full. The efficiency and communication with which they worked was stellar! Thank you!

I been going to this hotel for 2 yrs every month for a staycation to get away. This one time hotel guests arguing in hallway disturbing guests cops called. Cops came bck 2nd night banging on guest door wellness check. I stayed 2 nights no rest, noise & scared 1st night for my safety because of arguing in hallway. It's so ghetto there now! I'm told by Mgr or night supervisor I can get refund at checkout or at least half but Mgr Pricilla Harris refused she offered me points but no money back or free night. I always stayed on 2nd floor only once 1st floor. I would have stayed 1 night on 1st floor near entrance ONLY. I believe I'm owed all or half refund for 1 night my rest was disturb I was terrified entire night. It's straight Ghetto now. They lost a loyal customer because I'll never go to that location again at Hampton Park Blvd in Capital Heights MD

From the moment we walked in the door we were made to feel special. The hotel was clean, spacious and the very best hotel we had stayed in! Breakfast choices were good but no bacon! lol We had our own kitchen area so we were able to cook our own meals (theres a Shoppers supermarket 20 mins walk away) The cooking equipment could be better as we had the smallest frying pan to use but we managed. The suite itself was more than we couldv'e asked for and as we had such a bad first night in Washington, we were happy. The hotel was a 10 minute walk to the metro that took you in to the centre of Washington which was great. We really don't have a bad work to say about anything!

So far I would rate this hotel a 5. From the manager to those in housekeeping, the word comes to mind, excellent. I have to single out Sheriena and Mr. Bob, who in my opinion, are the type of personnel you want on a hotel staff. These individuals have an exceptional way of dealing with all types of personalities. They both are pleasant, respectful, very helpful, and shows real concern for the customers' comfort. I really am enjoying my stay here. I would recommend this hotel to anyone interested in extended living. S. Duncan