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Pre-game prior to Astros/Tigers playoff game, hotel was busy. Desiree (Supervisor) managed to keep not only our group happy and comfortable with drinks , food and great service but had her staff of servers and bartenders coming in with their A game. Amazing job and great attitude for such a frenzied environment. Well done.!!

Das Hotel ist ein erstaunliches Hotel im Zentrum von Houston. Sehr schönes und grüßungsfreundliches Personal, das uns leicht in den Blick genommen hat und unseren Aufenthalt für 3 Nächte angenehmen machte. Das Hotel verfügt über ein Restaurant, das Sam ist erstaunlich, gute Burger und eine Auswahl an Bier. Eine Nebenwirkung ist, dass die Kirche über die Straße eine Menge Leute anzieht, die auf freie Ressourcen und Nahrung zu essen warten.

We are very disappointed with what we endured during check-in on 30 MAR 2024. A reservation for a NONREFUNDABLE, one bedroom king suite was made on 11 FEB 24, and the PAYMENT POSTED to my credit card on the 13th...weeks before we could even buy tickets for the game on MLB.. We've stayed here many times specially going to Houston for baseball games. This day, we arrived at the hotel at 2:15 pm. The gentleman at the counter was very polite and said that ”our type of room wasn't ready yet; check-in is at three”. No problem... we totally understood that. We had a four hour drive; arriving early and having to wait is on us. We made ourselves comfortable in the lobby. Things went drastically downhill for the next almost three hours. I got back in line about every 30 minutes while watching the lines steadily grow. Second trip to the desk... he's still pleasant; room is not ready. Third trip up a young lady (pregnant...sorry I didn't get any names) is ready to assist. She said ”there aren't any king suites available; I'm going to switch you to two queen beds.” I said no... I reserved a one bedroom king... I'll wait. On my way back to my chair I told the guy whom originally helped me what she said and he reassured me that I'd get the king. Fourth trip to the counter. It's easy to see that he's getting as annoyed with me as I am with this situation... and quickly says I'm doing reconciliations (or whatever word he used)... I'm trying to find rooms). I go sit back down with my husband, 11yo granddaughter, and her friend... and our poodle. Fifth trip to the counter and I'm in no mood for the nonsense I'm about to endure. The guy says ”I'm sorry ma'am I'm going to have to give you a two queen suite; there aren't any king suites available. The young lady decides to interject ”it's beyond our control” in my conversation instead of continuing on with the customer in her line. My husband and I were not happy about two queen beds. First of all he's 6'2” and secondly, we didn't want to sleep next to two giggling 11 year olds, hence the reason I took the necessary steps that I did. We wanted what we had reserved and PRE-PAID for. I then asked what's the difference in price between the two room types to which she said there isn't any. Oh my God... I replied there had better be and I want to speak with the manager. I'm not sure but I think the next lady that came to assist was an assistant manager because the manager wasn't available at that moment. She was helpful and mysteriously found a one bedroom king suite. We just needed to wait for it to be cleaned. While we waited the manager; a very nice gentleman approached us. I explained everything that had transpired. I declined his offer to give me ”some points”. Points were NOT going to fix the fact that we arrived in ample time to get checked-in, changed, and go to the ballpark so the girls could get autographs. That was taken from us...COMPLETELY RUINED and points was NOT going to fix it. For that represe

Große Lage, gute Parkplätze und das Hotel war sehr schön. Das Personal war freundlich, aber es fühlte sich, als ob es nicht genug Personal gibt, um alle zu beherbergen...seite Hinweis, nur 2 von 5 Aufzüge arbeiteten

Große Lage, wenn Sie zu Astros oder Rockets Spiele gehen, oder das Konventszentrum. Gebäude sieht ziemlich neu und modern aus. Sie scheinen vielleicht ein weiteres Paar Aufzüge ... es gab oft eine Linie zu jeder Zeit des Tages. Es ist eine gemeinsame Lage mit einem Homewood ...Makes für einige interessante, aber sicherlich keine schlechten Anpassungen. Frühstück war einer von ihnen ... aus zwei Standorten Freitag bis Sonntag, eine Standorte am Montag bis Donnerstag. Das Frühstück war auf der besseren Seite des Markenstandards. Es schien, dass die vorherigen Bewohner unseres Zimmers ein wenig Grill gegen jemanden in ihnen hatte. Sie verließen den Safe verriegelt (das wurde sehr schnell geregelt), den Kühlschrank geöffnet, so war es heiß ... über Nacht wieder kalt zu werden, und das WC geschlossen, das 6 Stunden und 3 Anfragen, um zu beheben. Und der Wartungsmann hinterließ einen schrecklichen Scherz im Toilette nach der Behebung des Problems. Das Front Desk Personal schien eine generell unzufriedene Gruppe zu sein. Keine Erwähnung von meinem Lebenszeit-Diamant, oder sogar Diamantstatus, und musste meine Diamant-Perks fragen. Die Dienstleistungen im Bereich der Hauspflege sind nur auf Anfrage.

Der Poolbereich war familienfreundlich und die Reservierungen verhinderten ein Überlaufen. Die Zimmer waren makellos sauber und alle Restaurants waren großartig. Die Lage ist zentral zu allem in der Innenstadt. Sehr empfehlenswert.