Finde Hotels in Excelsior Springs

Das Einchecken war ein Kinderspiel. Das Frühstück war nur in Ordnung, aber dankbar, dass sie etwas zur Verfügung gestellt haben.

I've actually stayed here 3 times in the past month. I/we had to take 3 trips to check in on family situations and each time we stopped here overnight. We've stayed here a couple times in past years as well. Positive: Excellent service. I saw staff go out of their way to help guests with minor issues. I saw staff work to make sure guests were comfortable (checking in to see if everything was fine, etc.). The third time we were there the hotel had 3 sports teams (children) staying at the hotel. They worked to place others on the 3rd floor to limit the noise from the kids. (This would not bother me, but it was nice that the staff were trying to accommodate all needs). Breakfast is good. Mostly standard fare, but slightly different choices. Reasonably clean. Accessible location for us. Room is not large, but there is plenty of space for two people. Has nice hooks and places to place luggage. One minor hitch: The first of my recent 3 visits had a used washcloth still hanging on the shower rod. Didn't bother me, I just ignored it. I mentioned it at check-out and the staff apologized and indicated they would work to see that didn't happen again. The rest of the room was quite clean so I was unconcerned. The point here is that the staff reacted well. One other comment: It used to be very easy to get in and out of this hotel. It is still reasonable, but over the last year the area at this interchange has starting being developed. It is creating a lot more traffic at this location so in and out is not quite as easy.

The hotel was an excellent choice for our family. Our two toddlers 2 and 4 loved the water park. The hotel was fine - not the newest or fanciest - but the staff was uniformly excellent and accommodating. Manager Paige was very helpful, but all staff were kind, helpful and professional. I even saw a desk clerk help an elderly gentleman who had arrived at the wrong location. The desk clerk was very professional and gracious, ensuring that the gentleman's reservation was cancelled at the missed hotel, and moved to the Liberty location. The capstone was that the staff contacted us to ensure we retrieved a lost personal item that they located. Can't say enough about the great staff at this location!!!