Finde Hotels in Captiva

Sent this to management after our visit So we stayed at your resort and well Got to say we will never be back. We arrived late so we decide to eat at the on site restaurant and for $12 received a whopping 4 coconut shrimp that’s 3$ a piece and they were no better than what I get out of a box at the store and about the same size so we laughed that off. Then came the main course well let’s say for the price it certainly was a disappointment then my plate the onions were not caramelized as advertised and there was no bacon on my burger. By the time I received carmalized onions and bacon we were done eating so well eh if this was dennys or Perkins or something I guess it would be acceptable but at the price point is just wrong. Next day we hit the beach and all was well decide to hit the pool and the tiki bar well I ordered a mojito and a strawberry dacquari have plenty of both at plenty of places and well neither had any rum or barely anything at all or maybe watered down bottle ?? Don’t know but once again at 15$ a drink should probably atleast taste like rum these were virgin. Note*** I paid for these with my card well get to this below. So the misses goes to the bar and ask that it be made correctly. Look if she has to flag me over there it’s not good so I get over there and the bartender is saying we disrespected him by asking about the virgin dacquiri to be made correctly. Melvin melvon something like that was his name. He was looking at my misses like he was going to slap her all crazy in the eyes, at this point I’m interjecting and he fails to even acknowledge that I’m there continues to stare aggressively almost snarling. So anyways he starts to pour the entire bottle of rum into her cup with an attitude of a 12yr old. Offensively doing so actually ruined the drink with too much rum even after she told him to stop. We expected it remade not have a bottle dumped into it while spewing foam at the mouth like a rabid dog. After she talked to someone else whom I presume is a team leader or manager didn’t get the guys name. Melvon left the bar area staring at me and her with daggers of death. I personally found it funny as well let’s just say I don’t intimidate easily and I handle people like him all day long but it was disrespectful with such behavior being asked to remake a drink isn’t the end of the world. But point being the guy has no business interacting with any customers Being in corporate Management well I would flat out fire him. So here’s the real kicker from above in regards to how I paid for my drinks goto check out didn’t even look at the checkout receipt. Anyways I get home putting it all together figure what I spent for the weekend and look at this I was charged a drink to my room where as I paid for them with my card. So melvon decided to charge my room an additional 13.50 for the rum he so rudely poured all over the place. Check those cameras guys and talk to the younger guy and this other manager team leader because

The Marriott Sanibel Harbour Resort took significant damage following hurricane Ian. Almost all of the vegetation and landscaping around the property was lost. That being said, the hotel is working very hard to get it back into shape and this was evident in all the work going on during my stay. Most of the property is back up and running and the staff are doing an amazing job. The only reason I could not give this hotel five stars was the fact that regardless of the hurricane recovery efforts, the hotel is showing its age and needs a significant remodel to the rooms, hallways and common areas. The staff and service was excellent!

We were here for a much needed vacation. I will grant that we were able to relax as there was nothing to do at the resort. Everything was a LONG drive away. What made me give this hotel only one star was numerous things…1. No shampoo in the shower only conditioner and when I went to call the front desk…2. Out of 3 phones in our room, not one of them worked. 3. The washer was so loud we couldn’t even hear the TV. 4. Even on the lowest setting the dryer burned my clothes and they shrunk to nothing. 5. On top of paying for the room for the WHOLE week, we had to pay $127 for parking (would have been more, but we checked out a day early) and $294 for amenities. What? Everything that was included in the amenities was what every other hotel/resort has. There was nothing special about the amenities…a pool, and a gym, although, there was a dolphin cruise, but we didn’t go. This vacation became a money pit (we also had to pay tolls whenever we drove an hour to get to the beach). What made it so bad was when we checked out, we paid the $127 for parking and that was all that was on our bill. It wasn’t until we got home a couple of days later that I found the $294 charge on my credit card, which seems dishonest to charge it after we left. We didn’t even realize there was an amenity fee, as we were never even told about it at check in. If we had have known about an extra $421 on TOP of what it cost to stay here, we NEVER would have stayed. If you are going to charge those fees, just include it in the price of the room.