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Everything was perfect,the room was nice,the food was great.Is the Best hotel from Timisoara,the breakfast was very good.The staff was always attentive and smiling.I will return to this hotel which pleasantly surpised me.Beautifull!

The only aspect that corresponds to the 4 stars is the price. the rest of the services are a mess. - bathroom is not properly cleaned, you have only one towel available even if the reservation was for 2 persons. you need to ask for another towel and bathroom amenities. - the breakfast is pretty ok but it doesn't offer a wide range of choices. it's like you wanna eat at home and you didn't shop for food. you don't starve but you are not pleased. - the room windows are dirty. the shared balcony is even dirtier. - if you are unlucky enough to get the room right above the hotel entrance like I was, you should expect to stay awake all night. the receptionist called in some friends and listened to music and drank beer all night. we called at around 2-3 am and asked them to stop and hey said ”sure”... not long after, they decided to move the party outside, in front of the hotel, right under our window. called the reception again, didn't answer, obviously, opened the window, saw the receptionist drinking a beer, he ran inside. called again, and asked them to stop because I wanted to sleep after a 600km drive. they said sure! everything stopped after about 20-30 minutes. it was already 4am. next morning, we discussed with another guy that was at the reception and demanded to speak to the manager and, surprise surprise, the manager was not there Saturday morning. we could only speak with somebody from management on Monday. when our trip and stay at this hotel ends. too little too late. since I wasn't able to contact a manager, I asked for a room change, and the receptionist said that he will not give us another room because what happened is not a solid case for a room change. it is unbelievable that at a 4 star hotel, the employees make your stay horrible. I have never felt or heard something like this. and I can't do anything about it. what is even more unbelievable is that you can't contact somebody from the management team till day day your vacation ends.. Under no circumstances I can recommend this hotel. it's not a 4 star hotel, maybe, just maybe, 3. Management team and the staff have a lot to learn about what a 4 star hotel should look like and how the services should be. To conclude, I don't recommend this hotel. stay away from this if you want to have a good vacation.

Sehr schön und schön!

Der Service ist sehr schlecht. Im Hotel sagte ich, wir haben eine Buchung ohne Zahlung, ich habe auch Trip.com einen halben Tag voraus gezahlt. Ich habe den Service bestellt, d. h. ich habe keine Zahlung geleistet. Ich habe mehr als eine halbe Stunde mit meinen Freunden auf der Rezeption gestanden, und am Ende hat Trip.com Kundenservice gelöst, Der Trip.com-Kundenservice ist sehr geduldig, um uns das Problem zu lösen. Sie schicken auch Trip.com-Geldscheine als Ausgleich. Jetzt hat ich endlich ein wenig Ruhe gefunden und sehr enttäuscht über dieses Hotel.