Finde Hotels in Fail

"Das Hotel hat seine Erwartungen erreicht, weil es das Unternehmen schon kennen und die Qualität der Dienstleistungen und Einrichtungen beibehalten. Was den Preis angeht, so war der von Trip vorgelegte Wert sehr wettbewerbsfähig gegenüber den anderen Agenturen für die gleichen Dienstbedingungen, und auch gegenüber dem Preis, den das Hotel selbst in einer Direktbuchung erheben würde. (die ich nicht verstehen kann ...). Das Frühstück war von hervorragender Qualität und Menge. Die Betreuung war hervorragend, alle Mitarbeiter im Hotel in diesen 2 Tagen mit Sympathie und Effizienz viel über dem Durchschnitt. Ich war jedoch ein wenig enttäuscht von der Trip-Agentur, weil ich bislang noch nicht die Rechnung über den gezahlten Betrag gesandt habe. Die einzige Sicherheit, dass ich die Zahlung habe, wurde mir vom Hotelrezeptor gegeben, der mir sagte, dass die Zimmer bezahlt wurden, aber ich konnte keine Rechnung übergeben, weil die Zahlung an die Agentur erfolgte - das ist natürlich! ). In dieser Situation war der Mangel an Rechnung sehr unbehaglich, weil ich 3 Zimmer (für uns und für 2 weitere Freunde) reserviert und bezahlt habe und ich habe bislang keine Zahlungsbelege, um mit ihnen ”konten zu machen”."

"Schöne Lage mit freundlichem und hilfreichem Personal, das Sie sofort empfinden willkommen."

"Bom, sobre a qualidade de serviço estava otima😊 em geral foi um boa experiência ☺️o pequeno almoço abundante o pessoal super simpático. Recomendo👍"

"Gemütliche Lage, einen Schritt vom historischen Zentrum entfernt. Sehr komfortabel und gut eingerichtetes Zimmer. Sehr schönes Pool, obwohl am Abend im Schatten ist. Gute Außenparkplatz. freundliches Personal. Zu verbessern: Frühstück. Der Kaffee ist in Portugal und in einem solchen Niveau sehr schlimm und unverzeihlich."

"Hotel muito agradável, localização muito boa, pequeno almoço muito bom, quartos muito bons. Nota de zero a dez = 8,5 . Um unico pequeno senão como o edifício é recuperado ouve-se o cliente do piso de cima a andar. Espetacular a sala de leitura. Tirando isso o hotel é muito bom."

"We stayed 3 nights at this hotel and enjoyed our stay very much. The people at the reception were very nice and our room was clean and comfortable and had a view of the park. The hotel bar was really nice too, I had the best Irish Coffee! We didn't eat in the restaurant for dinner but we had our breakfast there every morning, they had a very nice selection of items. The hotel is in a great location in the city and Viseu is also a very nice city."

"Ich hatte einen sehr schönen Aufenthalt, die hervorragende Lage."

"We stayed here for our wedding night, and while parts of the property are well thought out, the overall experience didn’t meet expectations for the price and rating. Positives first: the hotel is beautiful and tastefully designed. The spa is a highlight—well kept and run by a warm, professional attendant. The saltwater pool is nicely maintained and a thoughtful touch. However, service overall lacked consistency and polish. A number of small missteps throughout our stay accumulated into an experience that didn’t meet 5-star standards. At the pool—during a heatwave—we couldn't get service for nearly 2 hours. No one was staffing the bar, though it was stocked and locked with a tick chain—odd, especially since there’s an honesty bar inside. I tried calling reception, bar, room service—no one picked up. It felt like I was filling in for missing staff. Eventually someone came and we could finally order drinks. At breakfast, I had a frustrating exchange. I asked for sliced bread or a knife to slice the rolls, and the server replied defensively, saying I should slice the bread at my table and return to toast it—but I only had a butter knife… Breakfast overall didn’t meet expectations. Ingredients were good, but offerings were limited. One morning, there were no eggs at all on the buffet. Hot items were available on request (for sustainability), but with just one staff member, service was slow and inaccurate. Waiting 15 min for coffee or wrong egg orders isn’t aligned with luxury standards. By contrast, breakfast at Solar de Vilar Seco—where we stayed just before—was luxurious and abundant, with premium cheeses, international options, and stunning variety. Chef Gilbert deserves praise. Our room was fine by 5-star basics but felt small and underwhelming for the price and the setting (a former royal manor). Again comparing with Solar de Vilar Seco: rooms there were bigger, airier, and restored with original 18th-century details, creating a far more luxurious feel. There were also some odd quirks. Guests have to ring a bell and explain themselves multiple times—even to re-enter from the garden or spa. I get the intent is security, but the execution felt intrusive and didn’t match the relaxed vibe expected in a place like this. The service tone, while not rude, felt more guarded than warm. Staff rarely smiled, and basic interactions—from front desk to breakfast to housekeeping—lacked the ease and attentiveness that define luxury hospitality. Service should anticipate needs, not react to them—and here it often felt reactive and flat. Finally, a personal note: we mentioned this was our wedding night on our booking, a detail many hotels mark with a small gesture. I’ve had handwritten notes, a treat, a spa perk, even upgrades—all of which make a guest feel seen. In this case, nothing. I mentioned it again at check-in—it was brushed off. This isn’t about freebies; it’s about feeling that the hotel values your special moment. That was completely missing."