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Schönes Eigentum mit einem phänomenalen Personal. Die große Mehrheit der Mitarbeiter sind sehr freundlich und hilfreich. Sehr empfehlenswert, um Luis Carrasquill im Restaurant “Waters Edge” zu fragen. Er ging oben und darüber hinaus, um mich und meinen Mann zu machen, dass wir sein einziges Tisch waren. Er behandelte uns wie eine Familie. Er war froh, jeden Morgen zum Frühstück zu sehen. Er würde unsere Getränke erinnern und sie für uns bereit haben! Erstaunlicher Service mit einem Lächeln!

Wir waren zweimal da und reservieren bereits 2023. Sie haben den Strand, zwei Golfplätze und viele Restaurants auf dem Grundstück. Wir waren fünf Tage und vier Nächte da und lieben es nur. Sie können auch den Regenwald nur Minuten entfernt besuchen.

Arrival: Staff member at gate could not identify me by name but eventually was able to confirm I was a guest when providing confirmation number of my booking. Staff at the entrance of the hotel extended a warm welcome. Ambassador Bonvoy recognition: upgrade to a larger corner room. 2pm late check out request honored. Continental breakfast buffet only - the only St Regis property I have stayed at that doesn't extend the full buffet as part of the elite breakfast benefit. Room was large and spacious with a tranquil outdoor patio area that unfortunately was impacted due to the loud construction noise from new buildings being erected on site. Thankfully the room had very good soundproofing so while the outdoor area couldn't really be used during the day, at least the interruptions weren't a problem when indoors. Good space for work or dining though a lack of chairs for relaxation especially given the outdoor area was off limits due to drilling. Loved the massive bathroom space. The spa area is lovely and the staff are very nice. I had booked a fairly expensive spa package well in advance and arrived half an hour early for it. Upon arrival I was told that the two nail treatments I had booked would not be happening. I understand that stuff happens but they had almost the entire morning to contact me about it. They extended a discount for service recovery, which was a nice gesture for the inconvenience and were flexible about adjusting the remaining treatments so I could maximize preferences. I ordered food and drinks at the bar. I didn't have a reservation and even though I just planned on being quick and arrived before opening, I was not permitted to sit at any of the tables (all reserved) and could only sit at the bar or outside. I found sitting outside with food to be fairly stressful with the opportunist birds that you have to keep watch out for so I preferred to be inside. By the time I left only 2 or 3 tables were occupied. It seemed silly to refuse to seat someone who was going to be quick because tables were booked for later. The food was surprisingly tasteless given how much oil appeared to be in it. The bar tenders were consistently helpful and the service was excellent. Overall a nice property with some imperfections that probably aren't material to management because they are crazy busy with enough guests as it is.