Finde Hotels in Sauraha Pharsatikar

We checked into Lumbini Palace Resort on November 24, 2023, for a two-night stay. Our experience was flawless; there were no service issues, and we thoroughly enjoyed our time there. However, upon checking out, I realized I had carelessly left behind a very important item in the room. The day after our departure, I contacted the hotel to inquire about my belongings. They assured me they had found them and would promptly send them back to me. Initially relieved, I awaited their response eagerly. However, as days passed, I received no updates despite my repeated requests for them to send my belongings via courier, with me covering the costs. Unfortunately, the hotel failed to respond to my requests, leaving me to make weekly follow-up calls. After more than three months of waiting, I was informed that my belongings had been lost. The excuses provided, such as changes in management or staff not being on duty, seemed unprofessional and lacked accountability. Losing items of great religious significance has been distressing, and the lack of genuine concern from the hotel only exacerbated the situation. Additionally, the absence of any communication from the new manager further highlighted the hotel's disregard for customer care. As someone involved in the travel industry, I had considered recommending Lumbini Palace Resort to my clients. However, based on my experience, I have decided against it. It's clear that the resort's staff need better training and a deeper understanding of their responsibilities in the hospitality industry. This incident serves as a reminder that exemplary customer service is essential for sustaining success in this field...

I experienced a warm and inviting welcome, accompanied by refreshing drinks and genuine smiles. The rooms mirror the online photos, showcasing a well-maintained property. The hotel offers spacious accommodations at a great value with ample hot water and all the essential amenities. The breakfast service is outstanding, though a few additional Western options would enhance my overall experience. A fantastic choice for the city. I would stay here again. Great job team Hotel da Flamingo.🦩

Very helpful staff. The staff make the place. Call beforehand to check if ****** is open. Trip.com had wrong number and a Taxi request failed. Please continue the music and BBQ. Change the prices a bit. Have more rain day options. Direct middle of Butwal and Lumbini. Not near bus FYI