Finde Hotels in Alfredo V. Bonfil

Das Zimmer ist sehr sauber, der Personalservice ist sehr gut,

早餐太差了，連個雞蛋也沒有，就是咖啡、烤麪包、香蕉，洗澡水還不熱

Das Hotel hat eine gute Lage, kleine Entfernung zum Flughafen. Die Villa ist schön gestaltet. Wie auf den Bildern. Das Zimmer isrt recht einfach und sehr sauber. Leider ist das Hotel sehr hellhörig. Dies ist jedoch den Gäsetn selbst geschuldet da oft die Türen zugeknallt werden. Ob da eine einfache Türdichtung helfen würde? Der Pool ist sehr angenehm. Die Außenanlagen sind gepfelgt und laden zum Verweilen ein. Das Personal ist wirklich äußerst nett und hilfsbereit. Hier ist insbesondere Lorena zu nennen. Sie ist die gute Seele des Hauses. Vielen Dank für die Herzlichkeit. Das Hotel diente für uns als Zwischenstopp. So haben wir 2 mal jeweils eine Nacht verbracht. Zwischen den Aufenthalten konnten wir, unser großes Gepäck, gegen eine kleine Gebühr, im Hotel stationieren. Das war wirklich für uns sehr hilfreich. Im Hotel ist übrigens ein Resaturant. So muß man nicht unbedingt das Hotel z.B. zum Abendessen verlassen. Das ist im Hinblick auf das Taxigeschäft von Cancun von Vorteil... Auf Anfrage hat das Hotel uns einen Shuttle zum Flughafen angeboten. Das war super! Insgesamt 2 gelungene Aufenthalte in diesem Hotel.

We booked a penthouse room with a pool and were super excited based on the photos and reviews we had seen online. However, our experience was far from what we had hoped for. Firstly, the hotel is located in a shopping center ***** with a shared parking lot, which was unexpected. The check-in experience was underwhelming; the staff seemed preoccupied and almost annoyed by our presence. They spoke only to my partner, who is a native Spanish speaker, and largely ignored me, despite advertising as a bilingual facility. Upon receiving our keycard, we found it did not unlock the room. We turned back to go to the reception are, only to be informed that we needed a different room, with no explanation given. The new room was a few doors down and initially seemed okay but was very dark and had an uninspiring view of construction and rooftops of local housing. The private plunge pool was on a second level, accessed by a winding staircase which had cracks and missing chunks from some of the steps. The pool area itself was in poor condition: chairs without cushions, a loose floor board with a hole, and neglected plants. The pool water was dirty with debris, making it unusable. Inside the room, there was a strong smell of cigarette smoke (we did not request a smoking room). The pillowcase had stains that looked like dead bug guts, and the bathroom towel had a clump of shaved hair prominently placed on it—which was revolting. When we reported this to the staff, the manager appeared indifferent but promised clean towels and a thorough room check. We decided to eat at the hotel restaurant, where the shrimp tacos were editable but fried, despite the menu not indicating this. The main guest pool water was somewhat cloudy and had visible debris, suggesting it hadn't been cleaned recently. Returning to our room, the cigarette smoke smell persisted. Further inspection revealed a clump of long, dark hair in the shower, entangled with what appeared to be a used tampon. That was the final straw. We left immediately and requested a refund, which, to their credit, was processed without issue.