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Das Hotel KARAVANSARAY ist mit zwei Hotels ausgestattet - ein Familienhotel mit Kinderaktivitäten und ein luxuriöseres Hotel. Wir wurden in das Duplexzimmer im luxuriösen Stil KARAVANSARAY aufgerüstet. Die Ausstattung und der Service des erstaunlichen Personals sind Top-notch ist eine Unterschätzung. Es gibt einen Spa, Dampfzimmer, türkisches Bad und Massage. Die Bar und 24-Stunden-Zimmerservice waren eine angenehme Überraschung. Ich bedaure nur, dass wir nur eine Nacht in diesem wunderschönen Hotel verblieben haben, aber wir werden sicher zurückkommen. Meine einzige Kritik ist, dass unser Zimmer übermäßig heiß war; wir konnten den Thermostat nicht einstellen und letztendlich die Balkontür öffnen, um das Zimmer zu kühlen. Neben dieser kleinen Frage, KARAVANSARAY Hotel weit über unseren Erwartungen!

We stayed two nights at the Karavansaray Khaganate Hotel in Turkistan in late June 2024 and enjoyed it very much. The hotel is in an excellent location in the very walkable pedestrianised Karavansaray shopping-and-entertainment complex. This is right in the heart of a new, largely pedestrianised development in the city centre, and right next to the complex of the Khoja Ahmed Yassawi Mausoleum, the primary tourist attraction of the city. This made it very easy and enjoyable to walk from the hotel to the mausoleum area. The hotel itself is also very nice, with nice decor and rooms. However, the hotel has two separate buildings. One, the main and fancier hotel building, is right next to the main parking area and overlooks the ”lake” which is a focal point of the complex. The other hotel building, less expensive, is at the other end of the Karavansaray complex, making it about a 10 minute walk between the buildings. This second one is not as nice, the rooms have only a view of nearby apartments and streets, and it is next to the family fun centre. The main one is a little more expensive and has nicer rooms with balconies overlooking the complex's lake, where there are light shows. However,both are nice and have attractive rooms with nice showers, beds, and toilets. One just needs to verify which area one is booking for. This was not clear when we booked, so we got a more expensive room for ourselves with a balcony overlooking the lake and and we got a less expensive room for our adult daughter which happened to be in the other building. It was fine, but helpful to know in advance.

I just returned from Hampton by Hilton Turkistan and my experience was incredibly positive. From the moment I entered the lobby, I felt a sense of comfort and hospitality, which was incredibly pleasant after a tiring overnight flight. Check-in at the hotel was quick and professional thanks to the caring and welcoming staff. The amazing surprise was that despite booking a standard room, I was upgraded to a Presidential King Suite for free. In the room, fruit slices and a warm letter from the hotel were waiting for me, which created a special atmosphere. And the view from the window was amazing. You couldn't ask for more from such an upscale room. In addition, all the staff, starting with Almas and the girls at the reception, were extremely friendly and attentive. This was one of the best hotel experiences I have had the privilege of having. Hampton by Hilton Turkistan pays attention to every detail and it shows in everything. The hotel service is truly beyond praise, and I want to express my deep gratitude to all the staff for creating such an unforgettable atmosphere. I would like to especially emphasize the hospitality of Almas, who made my stay especially comfortable. I was treated with such care at Hampton by Hilton Turkistan that even during my short stay I felt at home. This hotel is an ideal place for those who value comfort, a high level of service and a cozy atmosphere. I highly recommend Hampton by Hilton Turkistan to anyone considering a stay in the region. I'm looking forward to coming back here again. Thanks to all the hotel staff for such an unforgettable experience. See you soon, Hampton by Hilton Turkistan!