Finde Hotels in Rusutsu

Ich denke, ich kann es mit perfekter Erfahrung beschrieben, die Umgebung ist gut, die Toilette ist sauber, die Zimmer sind komplett ausgestattet, die Kinder mögen es sehr.

我が家は毎年夏場にお世話になってますがトータルで大満足の定宿になっております。 確かに皆さんがおっしゃる通り繁忙期は朝夕共にレストランは長蛇の列もちろんウェスティンも同じく長蛇の列です。 しかし道央の中心にありアクセスも便利ニセコ、洞爺湖もすぐだしや道産の食材をたくさん食べれて景色は最高で遊びも身体を動かすアクティビティも充実しているなんて都会に住んでる我が家には最高に贅沢なことです。 並ぶのが無理、静かにしっぽり旅行を楽しみたいなどと思われるかた向けでは無いのかもしれませんね。 施設内が広大なせいか私は都会の繁忙期より時間の流れや人の混雑度が全然違うように感じますが… 素敵なホテルですよ。 新しくできるウェルネス部屋も楽しみです♪

I had reservations for 2 rooms for a group of five for 3D2N on the 3rd week of December 2022. While the property is well kept and ground were impeccable, the check-in process is the worst experience I ever had in all my stays with the Marriott group of hotels since the 90s. It took an hour & 15 min to check-in, all because of some cultural pride of not finding the right people to do the job right from onset: at the drop off at the bellhop to billing at the frontdesk. The bellhop was a tall young Japanese lady who could not speak English at all. I was attempting to walk to the frontdesk as there were 2 coaches off loading guests simultaneously & I did not want to be caught with this large group of ten or more tourists. She refused not once but thrice with her out stretched arms to stop us from proceeding to the frontdesk with our luggage. Apparently, on highsight, she thought we were part of the other group & wanted to contain and corral our luggages. I gave up 😖 & regretfully let her & her co-workers take our 7 pieces of luggage. At the check-in, a young male bellhop assigned us to a senior looking male frontdesk staff who could not speak or understand English very well. It took him a while to get the paperwork done & when presenting the bill to be paid up full, it did not match the reservation booking which was a significant amount. It dragged on for another 20 min going back & forth with him. Using google translator helped a bit but again he could not reconcile the booking … I had to demand for our check-in to be handled by someone who could speak English but he refused & continue trying to communicate to me in his poor English. I had to raise my voice for help; kept asking him to let another senior member to assist us. Which caught some attention eventually. Fortunately, a young French lady who speaks Japanese & English, ironically was assigned to Japanese guests 🙄 came to our rescue. By this time, 45 min has elapsed, my family by then discovered our luggage has gone missing ! The silly bellhop tall Japanese lady who cannot speak English had grouped our bags with the larger group. She wanted to do her job well BUT did not understand there we were not part of the other group 😡 So silly way to run a simple hotel operation. Any attempts to ask any on the non-speaking Japanese staff to get an English speaking failed. It had to do with some silly cultural pride of not being competent to do their job that created this stubbornness and refusal to get an English speaking staff. Why 2-star rating instead of 1-star only because the English speaking French lady staff helped me to bring the billing attention to the duty manager who apologized for the delay & he resolved the billing issue eventually. Take note, I just stayed at The Westin Las Vegas a month ago in November & it took less than 5 min to check-in. What a stark contrast between this Westin Rusutsu & Westin Las Vegas. Shame that this winter ski resort bearing the Westin brand had

Japan is one of a very small number of countries where I consider hostel-style accommodations. The Grand Cabin Rusutsu did not disappoint. I stayed in their shared room, in the style of a simple capsule hotel, with shared bathrooms and other facilities (there are also 'private' rooms but I believe they all share the common facilities). The capsule is quite private, with your own individual blind, a light, one 110V and one USB (A) socket; see attached photo. Shared facilties are impeccably clean (no idea how they do that). Surprisingly, although I was in a room with 19 other people, everybody was extremely polite and considerate. Most of the time you barely heard that there were other people around. The staff is very nice and friendly. Shuttle goes 3 times in the morning to Rusutsu resort (8,9,10am) and back 3 times back (I always took the first one, at 4pm, not sure about the other times). The Lawson conbini 2 minutes away is super convenient for food etc. There is a restaurant on the first floor which is open to the public. This is the 'grill your own meat' style. I tried it once and it was OK. I was the oldest guest (by quite a margin) but I did not feel out of place. Had nice conversations with some of the others, about half from Asia (various countries) and the other half Westerners (Aussies, Canadians and a single American). Costwise, it is an enormous bargain compared to the Resort itself. In particular of course for solo travelers. If I come back to Rusutsu I will for sure stay there again!

Perfekt für unsere Snowboard-Reise nach Hakkaido! Zimmer war alles, was wir brauchten. Eingeschlossen ein Mini-Kühlschrank, Mikrowelle, Toasterofen, Tassen und Platten. Das Zimmer hatte einen Sitzbereich, um sich nach einem langen Tag auf den Wandern zu entspannen. Die Aussicht aus dem Zimmer war unglaublich! Das Badezimmer umfasste eine Badewanne, die perfekt für schmerzhafte Muskeln nach dem Schneeboarden den ganzen Tag war. Nur zu beachten, Sie brauchen ein Auto hier zu bleiben, da es ganz aus dem Weg vom Transport und die kleine Stadt am Boden des Sees. Großer Aufenthalt!

今回はルスツでスキーをする際の宿として1泊滞在しました。 チェックインも遅く、チェックアウトも早かった為滞在時間が短く施設を利用しきれなかったのですが、子連れ家族にとても良いホテルだと感じました。 残念だったのは、露天風呂の温度がぬるかった事と、ブュッフェのオペレーションがあまり良くなかった事。 特に朝食は料理の配置のせいもあり、無駄に並んでしまうレイアウトになっていた。 料理の並べる島が3つあり、それぞれテーマが異なっているのだが、メインとなる料理が一つに固まっているのと、料理の置いてあるテーブルが一周グルっとなっている為、何も考えずに並ぶ人達の列の先頭と最後尾が繋がっていてどこから並んでいるか分かりづらい為、ピンポイントで料理が取りたい人にとってとても取りづらく、且つ非常に無駄に並ぶことになる為客の回転率にも影響している様に感じた。 時間があまりなかった為結局並んでいない島の料理をメインに取ることになり凄く不完全燃焼感の残った朝食になってしまった。 滞在の最後のイベントでもある朝食の印象が悪かったのが残念だったが、朝食以外はとても良かったので次回は夏に複数泊してみたいとも思った。 施設としては素晴らしいので、せめて1日のスタートでもある朝食に悪印象の残らない様オペレーションの改善をして欲しい。